At a Glance
- Tasks: Create a welcoming atmosphere and deliver top-notch customer service in our gaming venue.
- Company: Join MERKUR Slots, a leading gaming provider with a fun and supportive culture.
- Benefits: Enjoy competitive pay, bonuses, 28 days holiday, and discounts at high street retailers.
- Other info: Flexible hours with excellent career progression opportunities in a dynamic environment.
- Why this job: Be part of a passionate team and make a real impact on customer experiences.
- Qualifications: Great communication skills and a willingness to learn; experience in retail or hospitality is a plus.
The predicted salary is between 25500 - 27500 £ per year.
Locations: Banbury
Time Type: Full time
Posted on: Posted Today
Time left to apply: End Date: December 3, 2025 (13 days left to apply)
Job Requisition ID: JR1002924
It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us. We're committed to bringing passion and customer focus to the business.
Position: Team Member – Nights - Banbury
Hours Per Week: 40
Pay Rate: £12.33 - £13.33 per hour
Night Rate: £13.33 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
Working as a Team Member you hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.
About you:
- We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service.
- We need you to be flexible and able to work on a rota basis that includes weekends and Bank Holidays.
- You must be able to work on your own initiative, as well as part of a team.
- Experience working in a retail, hospitality or gambling environment.
- Experienced delivering excellent customer service.
- Willingness to learn and develop.
- Flexible and dedicated.
- Attention to detail.
- Industry and compliance training will be given.
Benefits:
- 28 days holiday (including Bank Holidays).
- Monthly Bonus Scheme.
- Excellent Career Progression Opportunities.
- Contributory Pension Scheme.
- Life Assurance.
- Discounts with high street retailers and restaurants through our benefits portal.
- Employee assistance programme.
Duties include but not limited to:
- To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- To ensure service rounds and refreshments are offered in line with brand guidelines.
- To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
- To assist with any administration as required to 100% accuracy.
- To help ensure that promotions run smoothly and are a success.
- To ensure that customer service is carried out in line with company standards and results in "customer satisfaction".
- To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
- To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
- To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
- Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
- Gain a good understanding of all company policies and procedures around safeguarding and challenge 25.
- To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
Full job description can be provided on request.
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen. MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience. Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience.
Merkur Slots Team Member - Nights - Banbury employer: MERKUR Casino UK
At MERKUR Slots, we pride ourselves on fostering a vibrant and supportive work culture where every team member is valued. With excellent training opportunities, a commitment to employee growth, and a range of benefits including a monthly bonus scheme and discounts with high street retailers, we ensure our staff feel appreciated and motivated. Join us in Banbury, where your passion for customer service can shine in a fun and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Team Member - Nights - Banbury
✨Get to Know the Company Culture
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We think you need these skills to ace Merkur Slots Team Member - Nights - Banbury
Some tips for your application 🫡
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In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
