At a Glance
- Tasks: Lead the venue, ensuring a top-notch gaming experience for customers.
- Company: Join MERKUR Slots, a leading name in high street gaming.
- Benefits: Enjoy 28 days holiday, bonuses, and discounts at popular retailers.
- Other info: Flexible hours with excellent career progression opportunities.
- Why this job: Be part of a passionate team and grow your career in an exciting industry.
- Qualifications: Customer service skills and a willingness to learn are essential.
The predicted salary is between 27200 - 29200 € per year.
It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us. We're committed to bringing passion and customer focus to the business.
Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
Position: Keyholder - Aylesbury
Hours Per Week: 40
Pay Rate: £13.08- £14.08 per hour
Night Rate: £14.08 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
As a Keyholder, you will be working for one of the largest and most respected brands in High Street gaming and will hold the key to making customers feel welcome and help to create the atmosphere needed to deliver a great gaming experience!
We are looking for somebody who can demonstrate excellent communication and people skills and has a passion for providing first-class service.
Who Are Merkur?
MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.
About you:
- We are looking for someone who is flexible and able to work on a rota basis that includes weekends and Bank Holidays.
- You must be able to work on your own initiative, as well as part of a team.
- Experience working in a similar role in retail, hospitality or gambling sector.
- Keen to learn and progress.
- Eager to support the training of others.
- Be a role model for the team.
- Experienced in cash handling.
- Industry and compliance training will be given.
Benefits:
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to:
- To take full responsibility for the opening, trading and closure of the venue in the absence of the Venue Manager/ Assistant Manager.
- To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
- To issue customers with change as required and to control any personal float allocated, in accordance with company procedures.
- To assist with bingo, catering or any other duties as required or directed by the Venue/Duty Manager.
- To payout for machine faults in line with Company procedures when authorised to do so by the Venue/Duty Manager.
- To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue and reporting this behaviour to the Venue Manager.
- To ensure that all health and safety procedures are adhered to, reporting any potential hazards to the Venue Manager.
- To assist with any administration as required to 100% accuracy.
- To help ensure that promotions run smoothly and are a success.
- To ensure that customer service is carried out in line with company standards and results in 'customer delight'.
- To ensure that customer complaints are brought to the attention of a member of management as quickly as possible.
- To maintain a high standard of personal presentation ensuring the Company’s dress code is always adhered to.
- To promote awareness of Responsible Gambling strategies and procedures.
Want to know more? Apply today and our recruitment team will be in touch!
Merkur Slots Keyholder - Aylesbury employer: MERKUR Casino UK
At MERKUR Slots in Aylesbury, we pride ourselves on fostering a vibrant work culture where our employees are at the heart of everything we do. With a strong commitment to training and development, we offer excellent career progression opportunities alongside competitive benefits such as a quarterly bonus scheme, generous holiday allowance, and discounts with high street retailers. Join us to be part of a market-leading business that values passion and customer focus, ensuring a rewarding and enjoyable work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Merkur Slots Keyholder - Aylesbury
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the gaming or hospitality sectors. A personal recommendation can make all the difference when you're trying to land that Keyholder role.
✨Tip Number 2
Show up and shine! If you can, visit the venue where you want to work. Chat with the staff, get a feel for the atmosphere, and show your enthusiasm. This can help you stand out when it comes to interviews.
✨Tip Number 3
Prepare for the interview by brushing up on your customer service skills. Think of examples from your past experiences where you went above and beyond for customers. This will show that you’re ready to deliver that 'customer delight' they’re after!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the MERKUR Slots team!
We think you need these skills to ace Merkur Slots Keyholder - Aylesbury
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We love candidates who are genuinely excited about creating a welcoming atmosphere for our customers!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in retail, hospitality, or the gambling sector. We want to see how your skills align with what we do at MERKUR Slots!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences stand out without any fluff!
Apply Through Our Website:Don’t forget to apply directly through our website! It’s the best way for us to receive your application and get you on the path to joining our fantastic team.
How to prepare for a job interview at MERKUR Casino UK
✨Know the Company
Before your interview, take some time to research Merkur Slots and their values. Understand their commitment to customer service and how they create a welcoming atmosphere. This will help you align your answers with what they’re looking for.
✨Showcase Your People Skills
As a Keyholder, excellent communication and people skills are crucial. Prepare examples from your past experiences where you’ve successfully interacted with customers or resolved conflicts. This will demonstrate your ability to provide first-class service.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific situations, like dealing with difficult customers or managing cash handling. Think of scenarios from your previous roles and how you navigated them, showcasing your problem-solving skills.
✨Dress the Part
Make sure to dress smartly for your interview, reflecting the company’s dress code. A professional appearance shows that you take the opportunity seriously and understand the importance of personal presentation in the gaming industry.
