At a Glance
- Tasks: Lead and inspire teams across multiple gaming centres while ensuring top-notch customer service.
- Company: Join MERKUR Slots, a leading gaming provider with a vibrant culture.
- Benefits: Enjoy 33 days holiday, bonuses, a company car, and health benefits.
- Other info: Great opportunities for career growth in a supportive environment.
- Why this job: Be part of a dynamic team that values passion and customer focus.
- Qualifications: Experience in leadership roles within retail, hospitality, or gaming sectors.
The predicted salary is between 42000 - 56000 € per year.
Area Manager - Leicester and the East Midlands page is loaded## Area Manager - Leicester and the East Midlandslocations: Leicestertime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: October 8, 2025 (11 days left to apply)job requisition id: JR1002603It\'s fun to work in a company where people truly BELIEVE in what they\'re doing!Please come and work for us*We\'re committed to bringing passion and customer focus to the business.*Then read on!**Position:** Area Manager – Leicester and the East Midlands**Salary:** £49,495.92 per annum (plus bonus and benefits)**Hours per week:** 45At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.We are excited to announce a rare opportunity for the role of Area Manageroverseeing up to 15 of our highly regarded Adult Gaming Centres. We are looking for an enthusiastic individual who thrives on a challenge and wants to learn. If you are looking for something new and have experience of being a great leader within a similar industry, retail or hospitality, then we would love to hear from you.MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.**About you:**We are Looking for an Inspirational leader with a customer-focussed approach and a keen eye for maximising business opportunities across your area.* Proven experience in a similar role in retail, hospitality or gambling sector* Familiarity with the UK gambling commission, Licence-Codes of Conduct and Practice (LCCP) would be an advantage* A full, clean UK driving license* Multi- site management experience* Experience in producing operational and business reports.* A proven track record of success.* Excellent team building and talent profiling.* A full, clean driving licence.* Proficiency in Microsoft Office.* Strong multitasking and problem-solving abilities.**Benefits:*** 33 days holiday (including Bank Holidays)* Bonus opportunities* Company car/car allowance, work mobile, and laptop.* Contributory Pension Scheme* Health care plan and Life Assurance* Discounts with high street retailers and restaurants through our benefits portal* Employee assistance programme**Your Role will include:*** Ensuring day to day management and co-ordination of Venue Managers’ activities.* Guarantee all compliance relating to UK Gambling Commission License-Codes of Conduct and Practice (LCCP) are adhered to.* Undertaking routine visits to each venue within the designated area every 14 days as a minimum.* Monitor operating costs at each venue ensuring that necessary controls are in place and that budgeted overheads are not exceeded.* Ensuring that all procedures relating to security of cash and assets are strictly adhered to including monitoring collection frequencies and errors and take appropriate action as required* Implementing appropriate promotional and progression plans for venues within your area.* Driving individual performance and creating an Internal Talent Plan.* Providing cover for other Area Managers when required.* Retain a Personal Management Licence (PML) from the UK Gambling Commission.* To maximise business opportunities within each AGC, identifying opportunities for enhancement to business objectives.* Provide \"field intelligence\" on competitor activities in and around each venue providing summary comments to Operations Manager as appropriate.* To monitor housekeeping standards within each venue, ensuring they comply with minimum standards as required by the company.* To ensure all requirements for Social Responsibility compliance are met and maintained at venue level, including staff training and record keeping as appropriate.* To ensure that customer service in all venues is carried out in line with Company standards and results in complete customer satisfaction.* Oversee all disciplinary and grievance procedures ensuring legislative and Company procedures are implemented.* Promote a good working environment in order to obtain the maximum commitment of staff.* Adhere to all health and safety practices and procedures ensuring staff operate the venue in a safe manner, and in the event of health and safety issues arising, appropriate action is taken through the Company Health and Safety Representative or other appropriate agencies.* You will be required to attend team briefings, area meetings and 121’s with the operations manager as well as carry out periodic 121’s with the venue managers in your area.* We can provide a full job description that outlines in full the responsibilities of the position.MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.INDOIf you like wild growth and working with happy, enthusiastic over-achievers, you\'ll enjoy your career with us!MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen. MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience. Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience. #J-18808-Ljbffr
Area Manager - Leicester and the East Midlands employer: MERKUR Casino UK
At MERKUR Slots, we pride ourselves on fostering a vibrant and inclusive work culture where passion for customer service is at the heart of everything we do. As an Area Manager in Leicester and the East Midlands, you will benefit from competitive salary packages, generous holiday allowances, and opportunities for professional growth within a family-owned company that values its employees. Join us to lead a dedicated team in delivering exceptional experiences while enjoying unique perks like a company car, health care plans, and discounts with high street retailers.
Contact Detail:
MERKUR Casino UK Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Area Manager - Leicester and the East Midlands
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at MERKUR Slots. You never know who might give you a heads-up about an opportunity or even put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At MERKUR Slots, they’re all about passion and customer focus, so think of examples from your past that showcase these traits. Show them you’re not just a fit on paper but also in spirit!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. This will help you articulate your experience and skills confidently, especially when discussing your leadership style and how you can maximise business opportunities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the MERKUR Slots team. Let’s get you that Area Manager role!
We think you need these skills to ace Area Manager - Leicester and the East Midlands
Leadership Skills
Customer Focus
Multi-site Management
Operational Reporting
Team Building
Talent Profiling
Problem-Solving Abilities
Microsoft Office Proficiency
Knowledge of UK Gambling Commission Regulations
Budget Management
Compliance Adherence
Health and Safety Practices
Communication Skills
Driving Licence
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Area Manager role. Highlight your leadership experience and any relevant skills that match what we're looking for, like multi-site management or customer focus.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit for our team at MERKUR Slots.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you've successfully led teams or improved business performance in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at MERKUR Casino UK
✨Know the Company Inside Out
Before your interview, take some time to research MERKUR Slots and its values. Understand their commitment to customer service and how they operate their Adult Gaming Centres. This will help you align your answers with their mission and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As an Area Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, managed multiple sites, or improved operational efficiency. Be ready to discuss how you can inspire and motivate your team to achieve business goals.
✨Familiarise Yourself with Compliance
Since the role involves adherence to UK Gambling Commission regulations, brush up on the Licence-Codes of Conduct and Practice (LCCP). Being knowledgeable about compliance will not only impress your interviewers but also show that you take the responsibilities of the role seriously.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios related to customer service, budget management, or team dynamics. Practising your responses will help you articulate your thought process clearly during the interview.
