At a Glance
- Tasks: Lead and mentor a dynamic team while ensuring top-notch customer service.
- Company: Join MERKUR Slots, a leading name in gaming and entertainment.
- Benefits: Enjoy 28 days holiday, bonuses, and discounts at high street retailers.
- Other info: Flexible shifts and a commitment to a safe, inclusive workplace.
- Why this job: Be part of an exciting environment with real career growth opportunities.
- Qualifications: Experience in supervision and excellent customer service skills required.
The predicted salary is between 14.53 - 14.53 £ per hour.
Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on!
Hours Per Week: 40
Pay Rate: £13.53 - £14.53 per hour
Night Rate: £14.53 per hour between 23:00 and 06:00
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
About you:
- Proven experience as a supervisor or similar role within the gaming, retail, hospitality, or similar industry
- Excellent customer service skills
- Attention to detail
- Experience with leading and mentoring others
- Ability to be flexible and adaptable
- Flexibility to work both day and night shifts (if your venue is a 24-hour operation)
- A willingness to learn and develop
What’s in it for you?
Benefits:
- 28 days holiday (including Bank Holidays)
- Quarterly Bonus Scheme
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but are not limited to:
- To take full responsibility for the opening, trading and closure of the venue.
- Assisting the venue manager in the day-to-day activities of the venue
- Through regular inspection, ensure that interior/exterior standards are maintained at a high level and that all housekeeping standards are adhered to.
- Establish and maintain customer service standards on behalf of the Company and maximise income wherever possible
- To implement appropriate marketing/promotional activities to maximise revenue opportunities.
- To assist the senior managers to maximise business opportunities within the venue.
- To ensure venue cash collections are carried out in a timely and accurate manner, in accordance with Company procedures.
- To ensure that all Company security procedures are adhered to by all employees.
- To conduct regular, random checks of floats, keys etc on all employees, taking appropriate action where necessary.
- To always ensure the safety of all employees together with the members of the public visiting the venue.
- Ensure that all daily/weekly/periodical administration is completed at the correct time and to the required standard.
- To deal with the day-to-day problems arising from employees within the venue.
- To ensure a good working environment is established
- To promote the company in a positive manner when dealing with internal and external customers or at any other opportunity.
- To actively manage and promote safeguarding and social responsibility measures whilst maintaining excellent customer service.
- To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
MERKUR Slots - Supervisor Nights - Swansea employer: MERKUR Casino UK
At MERKUR Slots, we pride ourselves on being a market leader in the gaming and entertainment industry, offering our Team Members a vibrant work environment in Welling. With a strong commitment to employee development through first-class training and a supportive culture, we ensure that every colleague feels valued and empowered to deliver exceptional customer experiences. Enjoy competitive pay, generous holiday allowances, and a range of benefits that make working with us not just a job, but a rewarding career path.
