At a Glance
- Tasks: Provide afternoon reception cover and support the Office Manager with various admin tasks.
- Company: Join MERKUR Slots, a leading gaming provider in Europe with a family-owned culture.
- Benefits: Enjoy 33 days holiday, health care plan, and discounts at high street retailers.
- Other info: Dynamic team atmosphere with opportunities for personal and professional growth.
- Why this job: Make a real impact in a fast-paced environment while developing your customer service skills.
- Qualifications: Excellent face-to-face customer service skills and proficiency in MS Office.
The predicted salary is between 12533 - 12533 £ per year.
Position: Receptionist
Salary: £12,533.04 per annum (based 4.5 hours daily / 22.5 hours per week)
Location: Head Office – Milton Keynes
We’re looking for a detail-driven, customer focused Receptionist to join the team at our Head Office in Milton Keynes. You’ll be working afternoons, the counter-hours to our Morning Receptionist. If you thrive in a fast-paced, customer facing environment, working with people across all parts of the business, this is a fantastic opportunity to make an impact.
About you:
- Excellent face to face customer service skills
- Outstanding communication skills
- A warm, but tenacious approach to your work
- Self-directed with the ability to manage and prioritise daily tasks
- Great organisational skills and the ability to follow through on tasks
- A team player with the ability to develop positive relationships and work effectively with key stakeholders at all levels and seniority
- A natural problem solver
- Proficient in MS Office tools such as Word, Excel and PowerPoint
Benefits:
- 33 days holiday (including Bank Holidays)
- Contributory Pension Scheme
- Health care plan and Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
As part of the team you will:
- Provide afternoon reception cover
- Carry out administration and daily housekeeping tasks such as, but not limited to:
- Provide administrative and operational support to the Office Manager and Senior Management Team
- Managing company email inboxes
- Handling customer complaints and accurately recording each case on the relevant portal
- Answering and directing telephone calls throughout the afternoon
- Scheduling meeting rooms
- Maintaining all meeting rooms to a high standard – set up and clear down
- Greet and assist visitors
- Ordering and managing stock levels of office supplies
- Sort and distribute daily post / deliveries received and manage outward post including organising courier collection
- Booking travel for departments
- Other ad hoc admin tasks as requested by the Office Manager
- Providing holiday cover for the morning Receptionist
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
Receptionist - Afternoons employer: Merkur Casino Holdings UK Limited
MERKUR Slots is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With competitive salaries, extensive holiday allowances, and opportunities for upskilling in construction and maintenance, employees can thrive in their roles while enjoying a positive work environment. Located in Luton and North London, the company fosters a sense of community through regular events and access to exclusive discounts, making it an attractive choice for those seeking meaningful employment.
Contact Details:
Merkur Casino Holdings UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Afternoons
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Merkur Casino Holdings UK Limited and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Merkur Casino Holdings UK Limited and let us see your personality shine through!
We think you need these skills to ace Receptionist - Afternoons
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Merkur Casino Holdings UK Limited.
Get Familiar with Our Brand:Before applying, take some time to learn about Merkur Casino Holdings UK Limited and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Merkur Casino Holdings UK Limited
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Merkur Casino Holdings UK Limited.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Merkur Casino Holdings UK Limited will surely appreciate.
