At a Glance
- Tasks: Support IT applications and resolve issues for Merkur Casino UK group.
- Company: Join the dynamic team at MERKUR Slots in Milton Keynes.
- Benefits: Enjoy 33 days holiday, health care, and discounts at retailers.
- Other info: Great opportunities for learning and career growth in a supportive environment.
- Why this job: Make a real impact by enhancing IT systems and supporting users.
- Qualifications: Strong communication skills and problem-solving abilities required.
Salary: £25,000 to £28,000 (based on experience) | Location: Head office – Milton Keynes
Job Summary
Join MERKUR Slots as an IT Support Analyst at our head office. You will support all existing and new IT applications, hardware, and software used within the Merkur Casino UK group, logging incidents in the ITSM tool and working with suppliers, customers, and the MERKUR group to resolve issues promptly and accurately.
Key Responsibilities
- Liaise with business clients to develop enhancements to key applications and assess solutions for technical and business suitability.
- Work closely with the MERKUR Group IT Service provider and support the business IT systems.
- Deliver projects to specification, time and budget, including conducting requirements analysis and preparing proposals for modified or replacement systems.
- Manage small to medium‑sized IT projects, implement or enhance existing systems or infrastructure.
- Carry out systems problem analysis, support, report development, system testing, documentation and end‑user training.
- Liaise with contractors and third‑party suppliers and support users on change control and system updates.
- Conduct site visits from time to time.
Qualifications
- Strong communication skills and a tenacious approach with focus and determination to get the job done.
- Good problem‑solving skills and ability to work under own initiative.
- Ability to develop positive relationships and work effectively with key stakeholders.
- Willingness to learn new skills when required.
- ITIL Certified.
- Project management skills and ability to multitask in a highly complex environment.
- Proficiency in MS Office tools (Word, Excel, PowerPoint).
Benefits
- 33 days holiday (including Bank Holidays)
- Contributory pension scheme
- Health care plan and life assurance
- Discounts with high‑street retailers and restaurants through our benefits portal
- Employee assistance programme
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
IT Support Analyst in Milton Keynes employer: Merkur Casino Holdings UK Limited
At MERKUR Slots, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work environment in Milton Keynes. Our commitment to employee growth is reflected in our comprehensive benefits package, including 33 days of holiday, a contributory pension scheme, and opportunities for professional development. Join us to be part of a collaborative team that values innovation and fosters positive relationships, ensuring you have the tools and support needed to thrive in your role as an IT Support Analyst.
Contact Details:
Merkur Casino Holdings UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Milton Keynes
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Merkur Casino Holdings UK Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Merkur Casino Holdings UK Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Merkur Casino Holdings UK Limited!
✨Direct Apply to Merkur Casino Holdings UK Limited
Let's not forget to apply directly through the Merkur Casino Holdings UK Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Analyst in Milton Keynes
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Merkur Casino Holdings UK Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Merkur Casino Holdings UK Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Merkur Casino Holdings UK Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
