Income Protection Administrator in Milton Keynes

Position: Income Protection Administrator
Salary: £27,000 per annum
Location: Head Office – Milton Keynes

About the role

We’re looking for a detail-driven Income Protection Administrator to join our Audit Team and play a vital role in safeguarding company revenue. In this position, you’ll ensure the accuracy and integrity of cash collection processes across our venues, identify anomalies, support investigations, and help maintain compliance with company policies and Merkur AG Group international standards. If you enjoy problem‑solving, working with data, and collaborating across a business, this is a fantastic opportunity to make an impact.

Responsibilities

• Manage the collection processes across all venues, ensuring accurate income data capture and investigations into machine exceptions including machine re‑audits, spot checks and Cash Register Journal Reconciliation.
• Provide live support for venues during their cash collection process.
• Review and verify venue cash collection documents for accuracy and completeness.
• Ensure the prompt escalation of exceptional machine losses immediately to the Operations team/Auditors for further investigation.
• Provide investigation teams with the findings of the initial investigation.
• Produce weekly exceptions reports by area and review exception returns for the monthly period report.
• Produce weekly “Early Warning” report.
• Produce weekly “Under/Over banking” report and investigate any correlation with machine exceptions.
• Identify trends, anomalies and potential indicators of machine manipulation, cash misuse or fraudulent activity.
• Assist with the management of user profile administration on the gaming machine management system MARS.

Qualifications

• Strong communication skills and a tenacious approach with focus and determination to get the job done effectively.
• Experience in a similar industry is advantageous but not essential.
• Strong attention to detail, self‑directed with the ability to manage and prioritise daily tasks.
• Great organisational skills and the ability to follow through on projects.
• A team player capable of developing positive relationships and working effectively with key stakeholders.
• Ability to work with confidential information on a regular basis.
• Good communication skills, transparency, openness and respect.
• Ability to solve problems utilising technology, with strong MS Excel skills and advanced IT skills.
• Proficient in MS Office tools such as Word, Excel and PowerPoint.

Benefits

• 33 days holiday (including Bank Holidays)
• Contributory Pension Scheme
• Health care plan and Life Assurance
• Discounts with high street retailers and restaurants through our benefits portal
• Employee assistance programme

Equal Opportunity Employer

MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.