At a Glance
- Tasks: Service and maintain gaming equipment while travelling to various venues.
- Company: Join MERKUR, a leading gaming and entertainment company in Europe.
- Benefits: 33 days holiday, pension scheme, life assurance, and employee discounts.
- Other info: Flexible hours with opportunities for training and career growth.
- Why this job: Be part of a dynamic team ensuring top-notch customer experiences in casinos.
- Qualifications: Strong communication skills, clean driving license, and problem-solving abilities.
The predicted salary is between 36000 - 44000 £ per year.
- Position: Casino
- Service
- Technician
Location: Various - This role is field based and will involve travel to different venues, we have multiple vacancies currently available.
A Full clean driving license is required for this position.
We have an opportunity for Casino service technicians to join our team to support the efficient running of the Merkur Casino estate.
Working closely with the Casino Service Manager to resolve issues in casinos and provide support where possible across other areas of the Merkur estate, offering invaluable knowledge to casino teams and assist in training casino teams to manage regular easy to repair on site issues., you will also be involved in gaming machine installations and removals.
Have we got your attention?
Want to know what’s in it for you?
About you
We are looking for someone with strong communication skills, and a tenacious approach with focus and determination to get the job done effectively.
- Full and Clean Driver’s License
- Flexibility - There will be some overnight stay required
- Good problem-solving skills.
- Good time management.
- Ability to work under own initiative, with minimal supervision
- Ability to develop positive relationships and work effectively with key stakeholders.
- Ability and willingness to learn new skills when required.
- Good keyboard skills and intermediate level PC skills including Excel.
- Ability to learn new techniques and skills.
- Preferred experience Experience within a relevant industry.
- Experience in basic networking protocols.
Benefits
- 33 days holiday (including Bank Holidays)
- Contributory Pension Scheme
- Life Assurance Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
As a Casino Service Technician, you will
- Service and maintain all gaming and ancillary equipment in venue including but not limited to Slot Machines, Live Tables and Electronic Roulette.
- Complete all service calls and maintenance works within the time specified.
- Complete all technical updates within specified time frames.
- Maintain a high level of communication with the Casino Service Manager and/or Head of Service reporting any technical issues with equipment that cannot be repaired within a reasonable time frame.
- To effectively communicate with third party suppliers regarding the ordering of spare parts and any technical issue.
- Attend technical training courses from third party suppliers.
- Provide service cover outside of the normal working area when required.
- Follow and adhere the Merkur machine key policy.
- Ensure that procedures relating to security of cash are upheld when visiting venues.
- Ensure all Company equipment is maintained in a good condition and properly accounted for.
- Order and return all gaming machine replacement parts in the time specified by each manufacturer.
- Attend meetings as and when required.
- Ensure communication is accurate and in line with our policies on data protection.
- Promote the Company in a positive manner when dealing with Merkur customers.
Who Are Merkur?
At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome.
Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
MERKUR Casino UK Ltd is part of the MERKUR Group, one of Europe’s leading gaming and entertainment companies.
Find out more here: https://merkurcasinouk. com/about-us/our-careers/#intro
MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy.
MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
INDO MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen.
MERKUR Slots showcases the latest digital "slot gaming" products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience.
Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience.
Find out more about us and our brand by visiting our website http://merkurcasinouk. com/career-opportunities/
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Casino Service Technician in Birmingham employer: Merkur Casino Holdings UK Limited
At MERKUR Slots, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and communication. Our Casino Service Technicians enjoy competitive salaries, generous holiday allowances, and opportunities for professional growth through training and development. With a commitment to employee well-being and a focus on delivering exceptional customer experiences, working with us means being part of a dynamic team dedicated to excellence in the gaming industry.
Contact Details:
Merkur Casino Holdings UK Limited Recruitment Team
