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- Tasks: Join our team as a Cashier, providing excellent customer service and managing cash transactions.
- Company: MERKUR Casino is a leading gaming provider with a strong presence across Europe.
- Benefits: Enjoy 28 days holiday, a pension scheme, life assurance, and discounts at high street retailers.
- Why this job: Be part of an exciting new casino launch in Milton Keynes and grow your career in a fun environment.
- Qualifications: Must be able to handle cash accurately, communicate well, and work flexible shifts.
- Other info: No prior experience needed; we provide top-notch training to help you succeed!
It\’s fun to work in a company where people truly BELIEVE in what they\’re doing!
Please come and work for us
We\’re committed to bringing passion and customer focus to the business.
Do you want to be part of an exciting market-leading business that can help your career scale to new heights?
Want to be part of the team to kickstart a successful new casino in the heart of Milton Keynes?
Then we are looking for you!
Position: Cashier
Pay Rate: ÂŁ13.15 per hour
At MERKUR Casino we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heartbeat of our Casino that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that.
We have an exciting opportunity for experienced Cashiers to join our casino team. As an experienced cashier you would have the ability to carry out and record cash desk transactions with a high level of accuracy and in line with company procedures and relevant business regulations. At all times providing consistently positive customer service and safeguarding the company assets.
Who Are Merkur?
MERKUR Slots arepart of the MERKUR Group (formerly the Gauselmann Group) since its acquisition in 2012. The MERKUR Group, founded in 1957, operates internationally, with a strong presence in Germany and numerous other countries including Spain, Serbia, Czech Republic, and the Netherlands, and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 230 high street Adult Gaming Centres under our MERKUR Slots Brand.
Have we got your attention? Want to know what’s in it for you?
About you:
- Be able to calculate all transactions quickly and correctly
- Knowledge of outlook, word and excel
- Strong verbal and written communication skills in English
- Good understanding of cash desk manual operating procedures
- Knowledge of AML / SG legislation
- Must be able to obtain and retain a Personal Functional Licence (PFL) for the duration of employment in this role
- Being flexible and able to work a variety of shifts including night shifts and weekends.
- Ideally candidates will live in Milton Keynes
- 28 days holiday (including Bank Holidays)
- Contributory Pension Scheme
- Life Assurance
- Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties include but not limited to:
- To provide all guests with excellent and attentive service.
- To ensure all policies and procedures in company manuals are strictly adhered to.
- Adhere to all LCCP, AMLD, SG, Health and Safety and Fire Regulations.
- Responsible for a full Cash Desk reconciliation.
- Chip handling and conversions
- Receive cash and prepare cash for banking.
- Maintain ATM’s and ticket redemption machines.
- Updating points/player tracking for customers.
- Perform end of day PDQ reconciliations.
- Proficient at dealing with basic administration/bookkeeping tasks.
- Complete reports as necessary.
- Assist other departments with fills / credits /floats.
- All duties should be performed to a very high standard at all times.
- To communicate suspicious and major transactions with gaming managers.
- Have good knowledge of current offers and promotions.
- Responsible for understanding and ensuring compliance with internal Responsible Gambling policies and UK Gambling Commission Licence Codes of Conduct and Practice (LCCP)
- To promote awareness of Responsible Gambling strategies and procedures. Ensuring Responsible Gambling is an integral part of the daily operation.
- To be proactive in safeguarding our customers and the business by ensuring that standards of compliance both internally and externally are delivered to the highest level and opportunities to improve are identified to support the business objectives.
In keeping with accepted principles of good Company practice, you may be required to undertake additional or alternative duties related to your position as directed from time to time by your Line Manager.
Full job description can be provided on request
Want to know more? Apply today and our recruitment team will be in touch!
MERKUR Casino does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
MKCAS
If you like wild growth and working with happy, enthusiastic over-achievers, you\’ll enjoy your career with us!
MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen.
MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience.
Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience.
Find out more about us and our brand by visiting our website
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MK Casino - Cashier employer: Merkur Casino Entertainment UK Limited
Contact Detail:
Merkur Casino Entertainment UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MK Casino - Cashier
✨Tip Number 1
Familiarise yourself with the cash handling procedures and regulations specific to the gaming industry. Understanding AML (Anti-Money Laundering) and SG (Social Responsibility) legislation will show that you are serious about compliance and customer safety.
✨Tip Number 2
Brush up on your customer service skills, as providing a warm welcome and excellent service is key in this role. Consider practicing scenarios where you handle difficult situations or complaints to demonstrate your ability to maintain a positive atmosphere.
✨Tip Number 3
Be prepared to discuss your flexibility regarding shifts, including nights and weekends. Highlighting your willingness to adapt to the casino's busy hours can set you apart from other candidates.
✨Tip Number 4
Research MERKUR Casino and its values. Being able to articulate why you want to work for them specifically, and how you align with their commitment to customer focus and team spirit, will make a strong impression during any discussions.
We think you need these skills to ace MK Casino - Cashier
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in cash handling and customer service. Use keywords from the job description to demonstrate that you understand what the role entails.
Craft a Strong Cover Letter: Write a cover letter that reflects your passion for customer service and your ability to work in a fast-paced environment. Mention specific skills that align with the job requirements, such as your knowledge of cash desk procedures and compliance regulations.
Showcase Your Skills: In your application, emphasise your proficiency in using software like Outlook, Word, and Excel. Provide examples of how you've successfully managed cash transactions and maintained accuracy in previous roles.
Highlight Flexibility: Since the role requires flexibility with shifts, mention your availability and willingness to work nights and weekends. This shows that you are committed to meeting the needs of the business.
How to prepare for a job interview at Merkur Casino Entertainment UK Limited
✨Show Your Customer Service Skills
As a Cashier at MERKUR Casino, providing excellent customer service is key. Be prepared to share examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to creating a welcoming environment.
✨Know the Company and Its Values
Familiarise yourself with MERKUR Casino's mission and values. Understanding their focus on passion and customer care will help you align your answers during the interview, showing that you're a good fit for their team.
✨Demonstrate Your Numerical Skills
Since the role involves handling cash transactions, be ready to discuss your experience with numerical tasks. You might even be asked to perform a quick calculation during the interview, so brush up on your maths skills!
✨Be Flexible and Open-Minded
The job requires flexibility with shifts, including nights and weekends. Highlight your willingness to adapt to different schedules and your enthusiasm for being part of a dynamic team. This shows that you're ready to meet the demands of the role.