At a Glance
- Tasks: Welcome guests and provide top-notch service in a vibrant casino environment.
- Company: Join MERKUR Casino, a leading gaming provider with a strong presence across Europe.
- Benefits: Enjoy 28 days holiday, career progression, and discounts at high street retailers.
- Other info: Flexible shifts available, including nights and weekends, in a supportive team.
- Why this job: Kickstart your career in an exciting new casino and make a real impact.
- Qualifications: Excellent customer service skills and good communication abilities are essential.
The predicted salary is between 26700 - 29300 £ per year.
Do you want to be part of an exciting market-leading business that can help your career scale to new heights?
Want to be part of the team to kickstart a successful new casino in the heart of Leeds?
Then we are looking for you!
- Position: Guest
- Relations
- Host
- Hours
- Per
- Week: 40 Pay
At MERKUR Casino we are passionate about our customers, we just love giving them a warm welcome.
Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time.
Our colleagues are the heartbeat of our Casino that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if we are not an expert within our industry – we will take care of that.
The Guest Relations Host will cover the reception area and guest services desk, along with being the primary support for the electronic gaming machines.
This will involve greeting customers, managing the cloakroom, assisting with machines, helping customers with disputes regarding machines and providing excellent customer service.
Who Are MERKUR?
MERKUR Slots are part of the MERKUR Group (formerly the Gauselmann Group) since its acquisition in 2012.
The MERKUR Group, founded in 1957, operates internationally, with a strong presence in Germany and numerous other countries including Spain, Serbia, Czech Republic, and the Netherlands, and is regarded as the foremost provider of gaming machines in Europe.
In the UK, we currently operate over 230 high street Adult Gaming Centres under our MERKUR Slots Brand.
Have we got your attention? Want to know what’s in it for you?
About you
- Excellent customer service skills.
- Good written and verbal communications.
- Has the ability to explain offers and promotions.
- Experience in serving food and beverages is desired.
- Previous experience working with electronic gaming products would be advantageous.
- Being flexible and able to work a variety of shifts including night shifts and weekends.
- Ideally candidates will live in Leeds.
Benefits
- 28 days holiday (including Bank Holidays)
- Excellent Career Progression Opportunities
- Contributory Pension Scheme
- Life Assurance Discounts with high street retailers and restaurants through our benefits portal
- Employee assistance programme
Duties
- Providing excellent customer service, as the first and last point of contact for all customers and visitors.
- Registering customers to the membership scheme, ensuring all relevant information is captured.
- Assisting customers with general enquiries.
- Assisting customers with electronic gaming issues.
- Managing cloakroom control.
- Assisting F&B team with serving food and drinks.
- Compiling and sending specific reports.
- To adhere to all company health and safety practices and procedures and action as appropriate should any issue arise.
- To attend and conduct meetings as and when required.
- Responsible for understanding and ensuring compliance with internal Responsible Gambling policies and UK Gambling Commission Licence Codes of Conduct and Practice (LCCP).
- To promote awareness of Responsible Gambling strategies and procedures.
- Ensuring Responsible Gambling is an integral part of the daily operation.
- To be proactive in safeguarding our customers and the business by ensuring that standards of compliance both internally and externally are delivered to the highest level and opportunities to improve are identified to support the business objectives.
- In keeping with accepted principles of good Company practice, you may be required to undertake additional or alternative duties related to your position as directed from time to time by your Line Manager.
Full job description can be provided on request.
MERKUR Casino does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy.
MERKUR Casino is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated.
MKCAS MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen.
MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience.
Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience.
Find out more about us and our brand by visiting our website http://merkurcasinouk. com/career-opportunities/
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MERKUR Casino Leeds - Guest Relations Host employer: Merkur Casino Entertainment UK Limited
Merkur Slots Milton Keynes is an exceptional employer, offering a vibrant work culture where team members are valued and encouraged to grow. With a focus on employee development and a commitment to health and safety, you will thrive in a dynamic casino environment that prioritises responsible gambling and customer satisfaction, making it a rewarding place to build your career.
Contact Details:
Merkur Casino Entertainment UK Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land MERKUR Casino Leeds - Guest Relations Host
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We think you need these skills to ace MERKUR Casino Leeds - Guest Relations Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
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How to prepare for a job interview at Merkur Casino Entertainment UK Limited
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In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
