Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage pension plans and handle customer enquiries with precision.
- Company: Join a dynamic team in Birmingham focused on exceptional customer service.
- Benefits: Enjoy a fixed-term contract with opportunities for skill development.
- Why this job: Make a real impact on customer experiences while growing your career in pensions.
- Qualifications: Experience in pension administration and proficiency in Excel required.
- Other info: This role is crucial for shaping customer perceptions and ensuring satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Pensions Administrator- 9 months fixed term contract
Location: Birmingham
Salary: £28,000 – £32,000pa
About the Role:
As a Pensions Administrator, you\’ll be part of a small team responsible for managing the Staff Group Defined Contribution plan for employees and annuity policies for external customers. Your main goal is to deliver exceptional service by handling enquiries efficiently and accurately, ensuring customer satisfaction.
Key Responsibilities:
Context of the Role:
This role is pivotal in shaping customer perceptions and overall experience. By providing excellent service, we demonstrate care for our customers.
Required Skills and Behaviours:
Desirable:
Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful.
Pensions Administrator 9 month Fixed Term Contract employer: MERJE
Contact Detail:
MERJE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Administrator 9 month Fixed Term Contract
✨Tip Number 1
Familiarise yourself with the latest pension legislation and administration processes. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the pensions industry, especially those who work in Birmingham. Attend local events or join online forums to connect with potential colleagues and learn more about the role.
✨Tip Number 3
Brush up on your Excel skills, particularly in areas like data analysis and formula usage. Being proficient in Excel is crucial for this role, and showcasing your skills can set you apart from other candidates.
✨Tip Number 4
Prepare for situational interview questions that focus on customer service and problem-solving. Think of examples from your past experiences where you successfully handled complex enquiries or resolved issues efficiently.
We think you need these skills to ace Pensions Administrator 9 month Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in pension administration and customer service. Use keywords from the job description to demonstrate that you meet the required skills and behaviours.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Pensions Administrator role. Mention your proficiency in Excel and MS Office, as well as your understanding of pension legislation, to show you are a great fit for the position.
Showcase Your Attention to Detail: In your application, provide examples of how you've maintained accuracy in previous roles, especially when handling complex calculations or resolving member enquiries. This will highlight your methodical approach and attention to detail.
Prepare for Potential Questions: Think about how you would respond to questions regarding your experience with customer processes and your ability to work under pressure. Being prepared will help you stand out during the interview process.
How to prepare for a job interview at MERJE
✨Know Your Pensions Basics
Make sure you brush up on your knowledge of pensions administration and relevant legislation. Being able to discuss these topics confidently will show that you're well-prepared and understand the role's requirements.
✨Demonstrate Attention to Detail
Since accuracy is crucial in this role, be ready to provide examples of how you've maintained precision in your previous work. Highlight any experiences where your attention to detail made a significant impact.
✨Showcase Your Customer Service Skills
Prepare to discuss specific instances where you've handled customer enquiries or resolved complex issues. This will demonstrate your ability to deliver exceptional service, which is key for this position.
✨Familiarise Yourself with Excel
Given the importance of Excel in this role, consider brushing up on your skills or even obtaining a certification if you haven't already. Be prepared to discuss how you've used Excel in past roles to manage data effectively.
