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- Tasks: Monitor compliance and ensure high-quality outcomes in mortgage servicing.
- Company: Dynamic company focused on regulatory compliance and customer satisfaction.
- Benefits: Competitive salary, benefits package, and remote working flexibility.
- Other info: Opportunity to develop skills in a regulated environment with career growth potential.
- Why this job: Join a vital role ensuring customer outcomes and regulatory compliance in the mortgage sector.
- Qualifications: Experience in compliance assurance and strong stakeholder management skills.
The predicted salary is between 42000 - 58000 £ per year.
A great opportunity has arisen for a Compliance Assurance Officer to support the delivery of high-quality oversight of an outsourced mortgage servicing partner. The role focuses on outcomes monitoring, performance assessment, and broader assurance activity to help ensure good customer outcomes and strong regulatory compliance.
You will work closely with operational stakeholders, undertake structured monitoring, analyse performance trends, and support the production of governance reporting. This is an ideal role for someone with experience in compliance assurance or oversight who is looking to broaden their skill set within a regulated mortgage environment.
Key Responsibilities- Conduct outcomes monitoring in line with the Outcomes Monitoring Framework, ensuring high-quality, well-evidenced testing.
- Deliver wider assurance activity as directed, supporting delivery of the Integrated Assurance Plan.
- Provide clear feedback on findings to internal colleagues and the outsourced servicing partner.
- Meet regularly with servicing partner representatives to understand root causes of issues and agree appropriate actions.
- Develop and maintain testing sheets, action trackers and audit trails using SharePoint.
- Maintain accurate records of assurance activity, including rationales for findings and tracking of required actions.
- Keep the Head of Risk & Compliance updated on testing progress, key issues, and action remediation.
- Analyse servicing partner performance data (e.g. SLAs, quality results) and highlight areas requiring further challenge or investigation.
- Support preparation of quarterly performance updates for senior governance forums.
- Contribute insights to the Outcomes Monitoring Dashboard.
- Liaise with operational colleagues to assess conduct risks and ensure adequate mitigation.
- Build strong working relationships with servicing partner teams to stay aware of emerging issues.
- Support the wider Compliance function in resolving regulatory compliance concerns.
- Maintain awareness of regulatory changes and operational developments.
- Ensure compliance with Health & Safety and data protection requirements.
- Carry out any other duties relevant to the role.
- High-quality assurance activity delivered to schedule.
- Sound judgement when assessing customer outcomes and escalating systemic issues.
- Positive working relationships with key stakeholders.
- Adherence to internal policies and procedures.
- Experience in monitoring within an oversight or assurance function.
- Experience in mortgages.
- Strong stakeholder management skills.
- Proficient in Microsoft Office (Excel, PowerPoint, Word).
- Ability to navigate iConnect to source relevant data.
- Ability to apply FCA regulation (Consumer Duty, MCOB, CONC, SYSC) in file reviews.
- Strong attention to detail and analytical capability.
- Able to identify trends, prioritise effectively, and present findings clearly.
- Ability to recommend proportionate, effective actions to address issues.
- Experience advising on FCA rules and expectations.
- Ability to identify root causes and influence the servicing partner to address them.
- Experience managing complex issues.
Compliance Assurance Officer in London employer: MERJE
Contact Detail:
MERJE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance Assurance Officer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the compliance and mortgage sectors. Attend industry events or webinars, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of FCA regulations and compliance frameworks. We recommend creating a cheat sheet of key points and examples from your experience that showcase your skills. This will help you stand out when discussing your ability to ensure good customer outcomes.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive roles listed there that you won’t find anywhere else. So, get clicking and let’s land that Compliance Assurance Officer role together!
We think you need these skills to ace Compliance Assurance Officer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Compliance Assurance Officer role. Highlight your experience in compliance assurance and oversight, especially within a mortgage environment. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about compliance and how your background makes you a great fit for our team. Don’t forget to mention any relevant regulatory knowledge you have!
Showcase Your Analytical Skills: Since this role involves analysing performance trends and outcomes monitoring, be sure to highlight your analytical capabilities. Share examples of how you've used data to drive decisions or improve processes in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through. Let’s get started on this journey together!
How to prepare for a job interview at MERJE
✨Know Your Compliance Stuff
Make sure you brush up on your knowledge of FCA regulations, especially Consumer Duty and MCOB. Being able to discuss how these regulations apply to the role will show that you're not just familiar with compliance but can also navigate it effectively.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've analysed performance data or identified trends in previous roles. Use metrics and outcomes to back up your claims, as this will demonstrate your analytical capability and attention to detail.
✨Build Rapport with Stakeholders
Think about how you can establish strong working relationships with operational colleagues and servicing partners. Be ready to share examples of how you've successfully managed stakeholder relationships in the past, as this is crucial for the role.
✨Be Ready for Scenario Questions
Expect questions that ask you to solve hypothetical compliance issues or assess customer outcomes. Practise articulating your thought process clearly, as this will showcase your judgement and ability to recommend effective actions.