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For Companies At a Glance
- Tasks: Lead the design of innovative customer journeys using cutting-edge technology.
- Company: Join a revolutionary consumer finance business backed by major Private Equity funds.
- Benefits: Enjoy competitive salary, remote work flexibility, and a chance to shape the future of finance.
- Why this job: Be at the forefront of innovation, creating seamless experiences that delight customers.
- Qualifications: Experience in customer journey design, understanding of consumer lending, and interest in AI required.
- Other info: Applicants must be eligible to work in the UK without sponsorship.
Customer Journey Owner
Manchester office every couple of weeks up to 70k
MERJE is excited to present an exceptional opportunity for a Customer Journey Owner in the consumer finance sector. This role offers the chance to shape cutting-edge customer experiences using innovative technologies, including generative AI. The successful candidate will lead the design and delivery of servicing journeys for a rapidly growing digital lender.
This consumer finance business is revolutionizing the industry with its digital credit card and partnerships with major brands. Backed by significant Private Equity funds, the company is on a mission to redefine consumer finance, making it simpler and more enjoyable for customers.
As the Customer Journey Owner, you’ll be at the forefront of designing and implementing best-in-class servicing journeys. You’ll leverage cutting-edge technology, including generative AI, to create seamless omni-channel experiences that delight customers and drive efficiency.
Key Responsibilities:
- Design and own end-to-end customer journeys across multiple channels
- Leverage generative AI capabilities to maximise service quality and efficiency
- Conduct customer insights research and analysis to inform decision-making
- Lead experimentation and A/B testing to optimise customer experiences
- Collaborate with cross-functional teams to shape and deliver improvements
Required knowledge and experience:
- Proven experience in customer journey design and optimisation
- Strong understanding of consumer lending and/or banking industry
- Experience with Lean Six Sigma or Design Thinking methodologies
- Keen interest in AI and practical applications of large language models
- Excellent problem-solving and communication skills
If you’re passionate about creating exceptional customer experiences and want to be at the forefront of innovation in consumer finance, apply now for the Customer Journey Owner position! _
Applicants must be located and eligible to work in the UK without sponsorship. Please note, should feedback not be received within 28 days, unfortunately your application has been unsuccessful. In applying for this role, you may be registered on our database so we can contact you about suitable opportunities in future. Your data will be managed in accordance with our Privacy Policy, which can be found on our website. If you would like this job advertisement in an alternative format, please contact MERJE directly.
Customer Journey Owner employer: MERJE
Contact Detail:
MERJE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey Owner
✨Tip Number 1
Familiarize yourself with the latest trends in customer journey design, especially in the consumer finance sector. Understanding how generative AI can enhance customer experiences will set you apart from other candidates.
✨Tip Number 2
Network with professionals in the consumer lending and banking industry. Attend relevant events or webinars to connect with others who share your passion for customer experience innovation.
✨Tip Number 3
Prepare to discuss specific examples of how you've used Lean Six Sigma or Design Thinking methodologies in past roles. Being able to articulate your experience will demonstrate your expertise in optimizing customer journeys.
✨Tip Number 4
Showcase your problem-solving skills by thinking of innovative solutions to common customer pain points in the finance sector. This will highlight your ability to lead experimentation and A/B testing effectively.
We think you need these skills to ace Customer Journey Owner
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Journey Owner position. Understand the key responsibilities and required skills, especially focusing on customer journey design and the use of generative AI.
Tailor Your CV: Customize your CV to highlight relevant experience in customer journey design and optimization. Emphasize any work you've done in the consumer lending or banking industry, as well as your familiarity with methodologies like Lean Six Sigma or Design Thinking.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating exceptional customer experiences. Mention specific examples of how you've used innovative technologies in past roles, particularly any experience with AI applications.
Highlight Collaboration Skills: In your application, emphasize your ability to collaborate with cross-functional teams. Provide examples of successful projects where you worked with different departments to enhance customer experiences.
How to prepare for a job interview at MERJE
✨Showcase Your Customer Journey Expertise
Be prepared to discuss your previous experience in designing and optimizing customer journeys. Highlight specific projects where you successfully improved customer experiences, especially in the consumer finance sector.
✨Demonstrate Your Knowledge of Generative AI
Since this role involves leveraging generative AI, familiarize yourself with its applications in customer service. Be ready to share ideas on how you would implement AI to enhance customer interactions and drive efficiency.
✨Prepare for Problem-Solving Scenarios
Expect to face problem-solving questions during the interview. Practice articulating your thought process using methodologies like Lean Six Sigma or Design Thinking to showcase your analytical skills.
✨Engage with Cross-Functional Collaboration
Highlight your experience working with cross-functional teams. Prepare examples that demonstrate your ability to collaborate effectively and lead initiatives that require input from various stakeholders.
