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- Tasks: Lead travel claims operations and ensure top-notch customer service.
- Company: A leading insurance organisation with a focus on excellence.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real difference in customer experiences and drive transformation in the travel sector.
- Qualifications: Strong leadership experience in the insurance industry is a must.
- Other info: Join a dynamic team dedicated to operational excellence and customer advocacy.
The predicted salary is between 36000 - 60000 £ per year.
A leading insurance organization is seeking a Head of Travel Claims to oversee UK Travel contact centres, ensuring exceptional customer service and operational excellence. The ideal candidate will manage end-to-end travel claim operations and medical assistance claims, with a focus on regulatory compliance and customer advocacy. Strong leadership experience in the insurance sector is essential. This role plays a critical part in the strategy and transformation programs for the UK Travel Book.
Travel Claims & Assistance Leader in Redhill employer: MERJE Ltd
Contact Detail:
MERJE Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Claims & Assistance Leader in Redhill
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance sector and let them know you're on the hunt for a role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to customer service and operational excellence, so you can showcase how your leadership experience aligns with their values.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in managing travel claims and medical assistance can drive their strategy and transformation programs. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly shows your enthusiasm for the role. Let’s get you that dream job!
We think you need these skills to ace Travel Claims & Assistance Leader in Redhill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in the insurance sector. We want to see how you've managed teams and improved operations, so don’t hold back on those achievements!
Showcase Customer Service Skills: Since this role is all about exceptional customer service, include examples of how you've advocated for customers in previous roles. We love seeing candidates who put customers first!
Highlight Regulatory Knowledge: Don’t forget to mention your understanding of regulatory compliance in the travel claims space. We’re looking for someone who knows the ins and outs of the industry, so make it clear you’ve got that covered.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to get your application and for you to stay updated on your progress!
How to prepare for a job interview at MERJE Ltd
✨Know Your Stuff
Make sure you’re well-versed in the specifics of travel claims and medical assistance. Brush up on regulatory compliance and customer advocacy, as these will likely be hot topics during your interview.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience in the insurance sector. Think about times when you’ve successfully managed teams or improved processes, as this role is all about operational excellence.
✨Understand the Company’s Vision
Research the organisation’s strategy and transformation programs for the UK Travel Book. Being able to discuss how your experience aligns with their goals will show that you’re genuinely interested and invested in the role.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their approach to customer service or how they measure success in the travel claims department. It shows you’re engaged and eager to contribute.
