Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead UK Travel contact centres and manage travel claims operations.
- Company: Dynamic travel insurance company focused on customer advocacy.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference in customer experiences and lead a passionate team.
- Qualifications: Experience in claims management and strong leadership skills.
- Other info: Join a transformative programme with a focus on innovation and excellence.
The predicted salary is between 36000 - 60000 £ per year.
As the Head of Travel Claims and Travel Assistance, you will lead the UK Travel contact centres, ensuring the delivery of exceptional customer advocacy and operational excellence. You will be responsible for managing the end-to-end travel claim insurance operations and medical assistance claims, ensuring processes are handled efficiently, accurately, and in a manner that safeguards the interests of our insured clients. This role is integral to the UK Travel Book strategy and transformation programme, with a focus on maintaining high standards of customer service, employee engagement, and regulatory compliance.
Key Responsibilities:- Lead and oversee the UK Travel contact centres, ensuring delivery of high-quality customer service aligned with strategic objectives.
- Manage the travel claim insurance operations and medical assistance claims, ensuring procedures are executed efficiently and accurately.
- Develop and implement operational strategies that enhance customer satisfaction, protect insured interests, and meet business goals.
- Ensure all activities are compliant with regulatory requirements and internal policies.
- Oversee all out-of-hours activity, including on-call responsibilities, with flexibility during peak periods and weekend coverage to maintain high service standards.
- Collaborate closely with the Chief Medical Officer, medical nurses, and doctors to coordinate medical assistance.
Head of Travel Claims in Redhill employer: MERJE Ltd
Contact Detail:
MERJE Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Travel Claims in Redhill
✨Tip Number 1
Network like a pro! Reach out to people in the travel insurance industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. We want to see how you align with our mission of exceptional customer service and operational excellence.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've led teams or projects in the past, especially in high-pressure situations. We love candidates who can inspire and motivate others.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Head of Travel Claims in Redhill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Travel Claims role. Highlight your experience in managing customer service teams and any relevant operational strategies you've implemented. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about travel claims and how you can contribute to our team. Be sure to mention specific examples of your past successes in similar roles.
Showcase Your Leadership Skills: As a leader, it's crucial to demonstrate your ability to inspire and manage teams. In your application, share experiences where you've led teams to achieve high standards of customer service and operational excellence. We love seeing strong leadership!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at MERJE Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of travel claims and medical assistance. Brush up on relevant regulations and internal policies, as well as the latest trends in customer service. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Showcase Leadership Skills
As a Head of Travel Claims, you'll need to demonstrate your ability to lead and inspire teams. Prepare examples from your past experiences where you've successfully managed teams or improved processes. Highlight how you’ve maintained high standards of customer service and employee engagement.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to travel claims. Think about how you would handle a dissatisfied customer or a complex claim. Practising these scenarios can help you articulate your thought process and decision-making skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company’s strategy and transformation programme. Inquire about their goals for the UK Travel Book strategy and how they measure success in customer advocacy. This demonstrates your enthusiasm and strategic thinking.
