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- Tasks: Champion customer experience and drive change in savings services.
- Company: Leading financial institution focused on customer-centric solutions.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact on customer journeys and shape future savings experiences.
- Qualifications: Experience in customer experience or service design, strong collaboration skills.
- Other info: Join a dynamic team dedicated to exceptional customer service.
The predicted salary is between 50000 - 60000 £ per year.
MERJE is seeking a dynamic Customer Value Stream Lead - Lending for a leading financial services business. This pivotal role sits at the heart of the Customer Centre of Excellence, driving end-to-end customer experience excellence within the savings value stream. The successful candidate will be a customer advocate, translating insights into actionable change and shaping seamless customer journeys.
Location: Nottingham. Hybrid working arrangements available.
This leading company is a well-established financial institution with a strong focus on customer-centric solutions. They are committed to delivering exceptional service and innovative savings products to meet the evolving needs of their members.
As the Customer Value Stream Lead - Lending, you will be responsible for championing the customer voice across all stages of service design and delivery. This role offers an exciting opportunity to drive customer-led change and shape the future of savings experiences within a respected financial institution.
Key Responsibilities:- Represent the customer across all touchpoints, identifying "moments that matter" and opportunities for improvement
- Translate customer insights into actionable change using service design thinking
- Collaborate with change and transformation teams to ensure seamless, intuitive customer journeys
- Define and monitor key customer metrics and service outcomes for the savings value stream
- Champion customer experience and service design principles across the organisation
- Deep understanding of customer experience, service design, and end-to-end journey thinking
- Proven experience in a CX, insight, or service design role, preferably in a savings environment
- Strong collaboration and influencing skills across functions
- Ability to translate qualitative and quantitative insights into actionable change
- Understanding of regulatory expectations around customer outcomes (e.g., Consumer Duty)
If you are passionate about delivering exceptional customer experiences and have the skills to drive customer-centric change, we want to hear from you. Apply now for the Customer Value Stream Lead - Savings position and help shape the future of savings experiences.
Customer Value Stream Lead - Lending in Nottingham employer: MERJE Ltd
Contact Detail:
MERJE Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Value Stream Lead - Lending in Nottingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the company you're eyeing. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by understanding the company's values and customer-centric approach. Think about how your experience aligns with their goals and be ready to share specific examples.
✨Tip Number 3
Showcase your passion for customer experience during interviews. Talk about 'moments that matter' you've identified in past roles and how you turned insights into actionable changes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Value Stream Lead - Lending in Nottingham
Some tips for your application 🫡
Show Your Passion for Customer Experience: When writing your application, let your enthusiasm for customer experience shine through. We want to see how you can be a customer advocate and drive change, so share specific examples of how you've done this in the past.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences that align with the role. We love seeing candidates who take the time to connect their background with what we’re looking for in a Customer Value Stream Lead.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your ideas effectively. This will help us understand your thought process and how you approach problem-solving.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MERJE Ltd
✨Know Your Customer Insights
Before the interview, dive deep into understanding customer insights related to lending and savings. Be prepared to discuss how you can translate these insights into actionable changes that enhance customer experiences. This shows your commitment to being a customer advocate.
✨Familiarise Yourself with Service Design Principles
Brush up on service design thinking and how it applies to customer journeys. Be ready to share examples of how you've used these principles in past roles to improve customer experiences. This will demonstrate your expertise and alignment with the company's focus.
✨Highlight Collaboration Skills
Since this role involves working with various teams, think of specific instances where you've successfully collaborated across functions. Share how you influenced change and drove customer-centric initiatives, showcasing your ability to work well with others.
✨Understand Regulatory Expectations
Make sure you're aware of the regulatory landscape surrounding customer outcomes, such as Consumer Duty. Being able to discuss how you would ensure compliance while enhancing customer experiences will set you apart as a knowledgeable candidate.