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For Companies At a Glance
- Tasks: Help customers manage their finances through various communication channels.
- Company: Join a leading UK consumer finance business focused on digital credit solutions.
- Benefits: Enjoy a hybrid work model and competitive salary up to £31k.
- Why this job: Make a real impact while working in a supportive and innovative environment.
- Qualifications: Strong communication skills and experience in customer-facing roles are essential.
- Other info: Applicants must be eligible to work in the UK without sponsorship.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Collections Agent
Up to £31k
Location: Manchester, Hybrid Role – 2 days per week in office
MERJE is seeking a Collections Agent for a leading credit card company in the UK financial sector. This role offers an exciting opportunity to join a growing collections department, supporting customers with various financial situations. The ideal candidate will have strong communication skills and experience in a customer-facing role within a financial institution.
This innovative UK-based consumer finance business specialises in digital credit cards and consumer finance solutions. The company aims to redefine the consumer finance experience, focusing on simplicity, enjoyment, and customer control. Their mission is to become the UK's Digital Lender of Choice.
The Role
As a Collections Agent, you'll communicate with customers regarding arrears, overlimit situations, persistent debt, and vulnerable customer support. Working in a multi-channel contact environment, you'll utilise various communication methods while adhering to regulatory standards and meeting performance targets.
Key Responsibilities:
- Support customers via multiple contact channels (chat, telephone, emails, written correspondence)
- Agree on sustainable and affordable payment solutions
- Tailor approaches for vulnerable customers
- Manage various workloads and processes across the customer journey
- Maintain accurate customer data and reporting
Required knowledge and experience:
- Strong verbal and written communication skills in a customer-facing role
- Experience working with call centre technologies (diallers, customer portals)
- Problem-solving skills and ability to work in a fast-paced environment
- Knowledge of financial regulations (desirable)
- Experience in collections within a financial institution (preferred)
If you're ready to make a real impact in a growing company and possess the skills required for this Collections Agent position, we encourage you to apply now.
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Applicants must be located and eligible to work in the UK without sponsorship.
Please note, should feedback not be received within 28 days, unfortunately your application has been unsuccessful. In applying for this role, you may be registered on our database so we can contact you about suitable opportunities in future. Your data will be managed in accordance with our Privacy Policy, which can be found on our website.
If you would like this job advertisement in an alternative format, please contact MERJE directly.
Collections Agent employer: MERJE Ltd
Contact Detail:
MERJE Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent
✨Tip Number 1
Familiarise yourself with the latest financial regulations and compliance standards. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and the industry.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can help you feel more confident when discussing sensitive financial situations with customers.
✨Tip Number 3
Research the company’s values and mission. Understanding their focus on customer control and simplicity will allow you to tailor your responses during interviews, showing that you align with their goals.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the expectations for the Collections Agent role.
We think you need these skills to ace Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong communication skills and any relevant experience in customer-facing roles, especially within financial institutions. Use specific examples to demonstrate your problem-solving abilities.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Collections Agent role and the company's mission. Mention your understanding of financial regulations and how your experience aligns with the responsibilities outlined in the job description.
Showcase Relevant Skills: Emphasise your familiarity with call centre technologies and your ability to manage various workloads. Highlight any experience you have with vulnerable customer support, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Collections Agent.
How to prepare for a job interview at MERJE Ltd
✨Showcase Your Communication Skills
As a Collections Agent, strong verbal and written communication skills are crucial. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully resolved customer issues.
✨Familiarise Yourself with Financial Regulations
While knowledge of financial regulations is desirable, showing that you understand the basics can set you apart. Brush up on relevant regulations and be prepared to discuss how they impact collections processes during your interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle various customer situations, especially with vulnerable customers. Practising these scenarios can help you respond confidently.
✨Highlight Your Experience with Call Centre Technologies
Since experience with call centre technologies is important, be ready to discuss any relevant tools you've used in previous roles. Mention specific systems or software and how they helped you manage customer interactions effectively.
