Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the design of innovative customer journeys using cutting-edge technology.
- Company: Join a rapidly growing digital lender revolutionizing consumer finance with major brand partnerships.
- Benefits: Enjoy a competitive salary up to 70k and flexible office visits every couple of weeks.
- Why this job: Be at the forefront of transforming customer experiences in a dynamic, tech-driven environment.
- Qualifications: Experience in customer journey design and familiarity with generative AI is essential.
- Other info: This role offers a unique chance to shape the future of consumer finance.
The predicted salary is between 42000 - 84000 £ per year.
Customer Journey Owner Manchester office every couple of weeks up to 70k MERJE is excited to present an exceptional opportunity for a Customer Journey Owner in the consumer finance sector. This role offers the chance to shape cutting-edge customer experiences using innovative technologies, including generative AI. The successful candidate will lead the design and delivery of servicing journeys for a rapidly growing digital lender. This consumer finance business is revolutionizing the industry with its digital credit card and partnerships with major brands. Backed by significant Private Equity funds, the company is on a mission to redefine consumer finance, making it simpler and more enjoyable for customers. As the Customer Journey Owner, you’ll be at the forefront of designing and implementing best-in-class servicing journeys. You’ll leverage cutting-edge technology, including generative AI, to create seamless omni-channel experiences that delight customers and drive efficiency. Key Responsibilities: Design and own end-to-end customer journeys across multiple channels Leverage generative AI capabilities to maximise service quality and efficiency Conduct customer insights research and analysis to inform decision-making Lead experimentation and A/B testing to optimise customer experiences Collaborate with cross-functional teams to shape and delive…
Customer Journey Owner employer: Merje Careers
Contact Detail:
Merje Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey Owner
✨Tip Number 1
Familiarize yourself with the latest trends in customer journey mapping and generative AI. Understanding how these technologies can enhance customer experiences will set you apart during discussions.
✨Tip Number 2
Network with professionals in the consumer finance sector. Attend industry events or webinars to connect with others who are also passionate about improving customer journeys.
✨Tip Number 3
Prepare to discuss specific examples of successful customer journey projects you've led or contributed to. Highlight your ability to leverage data and insights to drive decisions.
✨Tip Number 4
Showcase your collaborative skills by discussing how you've worked with cross-functional teams in the past. Emphasize your experience in leading projects that required input from various stakeholders.
We think you need these skills to ace Customer Journey Owner
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly understand the responsibilities and expectations of a Customer Journey Owner. Highlight your experience with customer journey design and any relevant technologies, especially generative AI.
Tailor Your CV: Customize your CV to reflect your skills and experiences that align with the job description. Emphasize your expertise in designing omni-channel experiences and any previous roles where you led customer insights research or A/B testing.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for consumer finance and innovative technologies. Discuss how your background makes you a perfect fit for shaping customer experiences and driving efficiency in the role.
Highlight Relevant Achievements: In both your CV and cover letter, include specific examples of past projects or achievements that demonstrate your ability to enhance customer journeys and leverage technology effectively.
How to prepare for a job interview at Merje Careers
✨Understand the Customer Journey
Make sure you have a solid grasp of what a customer journey entails, especially in the context of consumer finance. Be prepared to discuss how you would design and optimize these journeys using innovative technologies like generative AI.
✨Showcase Your Analytical Skills
Since the role involves conducting customer insights research and analysis, be ready to share examples of how you've used data to inform decision-making in previous roles. Highlight any experience with A/B testing and experimentation.
✨Emphasize Collaboration
This position requires working with cross-functional teams. Prepare to discuss your experience collaborating with different departments and how you ensure that everyone is aligned towards a common goal.
✨Stay Updated on Industry Trends
Familiarize yourself with the latest trends in consumer finance and digital lending. Being knowledgeable about the industry will not only impress your interviewers but also show your passion for the role.
