At a Glance
- Tasks: Provide 2nd line technical support and lead incident investigations in a fast-paced NOC environment.
- Company: Join a leading Aerospace and Defence company with a focus on innovation.
- Benefits: Competitive pay up to £55 per hour, 12-month contract, and opportunities for career progression.
- Other info: Dynamic team environment with a focus on security and compliance.
- Why this job: Make a real impact in a mission-critical role while working with cutting-edge technology.
- Qualifications: Strong networking knowledge and experience in a NOC or IT support environment.
The predicted salary is between 44000 - 57200 £ per year.
MERITUS are working in partnership with a leading organisation within the Defence and Space sector to recruit a NOC Engineer. This is an exciting opportunity to join a high-performing Network Operations Centre (NOC) team delivering critical service support across MOD and commercial environments.
As a key member of the Service Operations function, you will play a pivotal role in maintaining, supporting, and improving live infrastructure. Operating within a 24/7 shift environment, you will act as a technical escalation point, leading incident investigations, supporting service delivery, and ensuring systems remain secure, stable, and performant. This role is ideal for someone with a strong foundation in networking who thrives in a fast-paced, mission-critical environment and is looking to progress their career within a highly secure and technically advanced domain.
Main Responsibilities:
- Provide 2nd line technical support for network and infrastructure-related incidents within a live service environment
- Act as the primary technical point of contact during major incidents, including leading and coordinating bridge calls
- Investigate, diagnose, and resolve faults, escalating to L3 support where required
- Support the implementation of design changes and service improvements across live systems
- Collaborate with internal teams, including architects, engineers, and third-party suppliers, to ensure effective service delivery
- Ensure all activities are delivered in line with SLA/KPI targets, with accurate documentation and reporting
Required Skills:
- Solid understanding of networking fundamentals (TCP/IP, routing, switching, DNS, DHCP)
- Experience working within a NOC, Service Desk, or IT support environment (L2 level)
- Strong communication skills with the ability to engage stakeholders at all levels
- Familiarity with ITSM tools (e.g., ServiceNow, Remedy, Jira)
- Awareness of IT security standards and compliance frameworks (ideally within regulated environments)
- Knowledge of or working towards Cisco certifications (e.g., CCNA) or equivalent networking experience
If you believe that you have the skills and experience for the Network Engineer role - then please get in touch.
NOC Engineer in Newport employer: Meritus
Join a leading Aerospace and Defence company in Newport as a NOC Engineer, where you will be part of a high-performing team dedicated to delivering critical service support. With a strong emphasis on employee growth, this role offers opportunities to enhance your technical skills in a secure and advanced environment, while enjoying a collaborative work culture that values innovation and excellence. Benefit from competitive pay, a supportive team atmosphere, and the chance to contribute to mission-critical operations within the Defence sector.
StudySmarter Expert Advice🤫
We think this is how you could land NOC Engineer in Newport
✨Tip Number 1
Network, network, network! Get in touch with folks in the aerospace and defence sector. Attend industry events or join online forums where you can connect with professionals. You never know who might have a lead on that NOC Engineer role!
✨Tip Number 2
Prepare for those interviews like it’s a mission-critical operation! Brush up on your networking fundamentals and be ready to discuss real-life scenarios where you've tackled technical issues. Show them you can keep calm under pressure!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your career goals. Use our website to find roles that excite you and match your skills. Tailor your approach to each application to stand out from the crowd!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the NOC Engineer position!
We think you need these skills to ace NOC Engineer in Newport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your networking skills and experience in NOC or IT support environments. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the NOC Engineer position and how your skills can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Technical Skills:Be specific about your technical expertise, especially with networking fundamentals and any ITSM tools you’ve used. If you’re working towards Cisco certifications, mention that too! We appreciate candidates who are proactive about their professional development.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our high-performing NOC team. Don’t miss out on this opportunity!
How to prepare for a job interview at Meritus
✨Know Your Networking Fundamentals
Brush up on your knowledge of TCP/IP, routing, switching, DNS, and DHCP. Be prepared to discuss how these concepts apply to real-world scenarios, as this will show your understanding and readiness for the role.
✨Demonstrate Incident Management Skills
Prepare examples of how you've handled major incidents in the past. Highlight your ability to lead bridge calls and coordinate with teams during critical situations, as this is a key part of the NOC Engineer role.
✨Familiarise Yourself with ITSM Tools
If you have experience with tools like ServiceNow, Remedy, or Jira, be ready to talk about it. If not, do some research on how these tools are used in incident management and service delivery to show your proactive approach.
✨Showcase Your Communication Skills
Strong communication is vital in this role. Practice articulating your thoughts clearly and confidently, especially when discussing technical topics. Be prepared to engage with stakeholders at all levels, demonstrating your ability to convey complex information simply.
