At a Glance
- Tasks: Lead the delivery of managed IT services and enhance customer satisfaction.
- Company: Join a leading technology consultancy with a focus on secure government environments.
- Benefits: Up to £85,000 salary, remote work, 25 days holiday, and private healthcare.
- Other info: Opportunity for career growth and mentoring within a dynamic team.
- Why this job: Make a real impact in a growing tech consultancy while working with enterprise-scale services.
- Qualifications: Active SC Clearance and strong experience in service delivery management.
MERITUS are recruiting for a Senior Service Delivery Manager to join a leading Technology Consultancy, supporting the delivery of managed IT services across secure UK Government environments.
We are looking for an experienced Senior Service Delivery Manager with a strong background in managed services and customer-facing IT service delivery. This role will take ownership of a portfolio of services, ensuring performance against SLAs, maintaining excellent customer relationships and driving service improvements.
You'll work closely with internal delivery teams, suppliers and customer stakeholders to manage day-to-day service operations, resolve escalations and ensure services continue to meet business requirements. The role is remote-based, however regular travel will be required for customer meetings, workshops and service reviews.
Responsibilities:
- Own the delivery of managed services, ensuring agreed SLAs, KPIs and customer expectations are met.
- Act as a key point of contact for customers, leading service reviews and managing escalations.
- Build strong relationships with stakeholders across customer and internal teams.
- Identify and deliver service improvements to enhance quality and customer satisfaction.
- Support service transitions and ensure smooth delivery into BAU operations.
- Manage suppliers and third-party providers, addressing performance issues where required.
- Monitor service performance, financials, forecasting and reporting.
- Support renewals, service enhancements and change requests.
- Mentor and support Service Delivery Managers.
Skills & Experience:
Essential:
- Active SC Clearance.
- Experience working within an IT Service Provider or Managed Services environment.
- Strong background in Service Delivery Management and customer relationship management.
- Experience managing SLAs, service reviews and operational reporting.
- Good understanding of ITIL principles and service management processes.
- Experience with service transition, continual improvement and supplier management.
- Commercial awareness, including forecasting, invoicing and service profitability.
- Strong communication, organisation and stakeholder management skills.
- Understanding of cloud environments such as Microsoft Azure or AWS.
Desirable:
- ITIL certification.
- Project Management experience or qualification.
- Experience working with Government, Defence or other secure environments.
- Experience managing offshore teams.
Benefits:
- Salary up to £85,000
- Remote working with customer travel.
- 25 days holiday + bank holidays.
- Private healthcare.
This is a great opportunity for an experienced Service Delivery Manager to join a growing technology consultancy, working with enterprise-scale managed services across secure Government environments.
Senior Service Delivery Manager in London employer: Meritus
MERITUS is an excellent employer for Fabricators/Welders, offering a competitive salary and the chance to work on complex engineering projects within a supportive team environment in Telford, Shropshire. With opportunities for travel to Japan, Europe, and the USA, as well as a strong focus on employee training and development, you can expect a rewarding career that values quality workmanship and fosters professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Delivery Manager in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Meritus values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Meritus might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Meritus!
✨Direct Apply to Meritus
Let's not forget to apply directly through the Meritus website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Service Delivery Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Meritus.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Meritus. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Meritus
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
