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For Companies At a Glance
- Tasks: Manage IT infrastructure, provide technical support, and troubleshoot network issues.
- Company: Join a leading Aerospace Business near Oxford, known for innovation and excellence.
- Benefits: Enjoy competitive pay, potential remote work, and opportunities for professional growth.
- Why this job: Be part of a dynamic team enhancing IT systems in a high-impact industry.
- Qualifications: Bachelor's degree in IT or related field; experience in IT support and networking required.
- Other info: Onsite role with occasional travel; SC clearance eligibility needed.
Meritus are recruiting for a leading Aerospace Business based near Oxford who are looking for an IT Infrastructure Manager with experience as 3rd line support.
The IT Support Engineer is responsible for providing technical support to end-users within the organisation. This role involves troubleshooting hardware and software issues, managing IT systems, and supporting network infrastructure. The IT Support Engineer plays a critical role in ensuring the smooth operation of IT services and contributes to projects that enhance IT systems and security.
Key Duties:
- Network and Infrastructure Support: Assist with the maintenance and troubleshooting of network infrastructure, including Firewalls, routers, switches, and wireless access points. Monitor network performance and escalate any critical issues to senior engineers or the network team. Support the setup and maintenance of VPN connections and other remote access solutions for employees working off-site. Support the setup and maintenance proxies and GPO Policies.
- Technical Support: Provide Level 3 support to end-users for hardware, software, and network-related issues. Provide Level 3 support to the IT Technical teams for software applications deployment & configurations and network related issues. Troubleshoot and resolve technical problems, ensuring prompt resolution to minimise downtime. Assist with installing, configuring, and upgrading computer hardware, operating systems, and software applications.
- IT System Maintenance: Maintain and monitor IT systems, including servers, desktop computers, laptops, printers, and mobile devices. Assist the IT Team in ensuring that all IT equipment is functioning properly and perform routine maintenance to keep systems up to date. Manage user accounts and access permissions, adhering to company security policies.
- User Training and Documentation: Provide end-user documentation, training and guidance on IT systems and create and update documentation for common issues, troubleshooting steps, and IT processes.
- IT Security and Compliance: Ensure that all systems are compliant with internal security policies and GDPR. Assist with the deployment of antivirus, software updates, and other security measures to safeguard the organisation's data.
Knowledge and Skills:
- Customer-focused with a positive attitude towards resolving user issues.
- Strong time management and organisational skills, capable of handling multiple tasks.
- A proactive approach to identifying and addressing IT issues before they escalate.
- Strong problem-solving and analytical skills with the ability to diagnose and fix issues quickly.
- Excellent communication and interpersonal skills, able to explain technical problems to non-technical users.
- Familiarity with IT service management tools (e.g., ServiceNow, JIRA) and remote support.
Education, Qualifications, Experience:
- Bachelor's degree in IT, Computer Science, or a related field (or equivalent work experience).
- Industry certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation are advantageous.
- Extensive experience in an IT support role.
- Experience troubleshooting both hardware and software issues on Windows (and possibly macOS) systems.
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP) and basic server configuration.
- Able to configure and troubleshoot firewall routing issues (Palo Alto / Checkpoint).
- Strong working knowledge of Firewalls and Routing.
- Solid knowledge of Networking and IP Network.
- Knowledge and experience of Cisco Network Equipment configuration.
Work Environment: This role is primarily office-based but may involve occasional travel to support remote sites across the UK. Regular working hours, with occasional out-of-hours support required for system upgrades or emergency incidents.
Infrastructure manager / IT PM employer: Meritus
Contact Detail:
Meritus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Infrastructure manager / IT PM
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as firewalls, routers, and network infrastructure. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight your experience with IT service management tools like ServiceNow or JIRA. If you have used these platforms, be prepared to share examples of how they helped you manage support tickets or improve service delivery.
✨Tip Number 3
Prepare to discuss your approach to troubleshooting and problem-solving. Think of specific instances where you successfully resolved complex IT issues, as this will showcase your analytical skills and proactive mindset.
✨Tip Number 4
Since communication is key in this role, practice explaining technical concepts in simple terms. This will help you convey your ideas clearly during interviews, especially when discussing solutions with non-technical users.
We think you need these skills to ace Infrastructure manager / IT PM
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT infrastructure management and 3rd line support. Use keywords from the job description, such as 'network performance', 'troubleshooting', and 'ITIL', to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your problem-solving skills. Mention specific examples of how you've successfully managed IT systems or resolved complex issues in previous roles.
Highlight Relevant Certifications: If you have certifications like CompTIA A+ or ITIL Foundation, make sure to mention them prominently in your application. These qualifications can set you apart from other candidates.
Showcase Soft Skills: In addition to technical skills, emphasise your communication and interpersonal skills. Provide examples of how you've effectively communicated technical information to non-technical users, as this is crucial for the role.
How to prepare for a job interview at Meritus
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with network infrastructure, including firewalls, routers, and switches. Highlight specific examples of troubleshooting hardware and software issues, as well as any relevant certifications you hold.
✨Demonstrate Problem-Solving Skills
Employ the STAR method (Situation, Task, Action, Result) to describe past experiences where you successfully resolved technical problems. This will illustrate your analytical skills and proactive approach to IT issues.
✨Communicate Clearly
Practice explaining complex technical concepts in simple terms. Since you'll be interacting with non-technical users, showcasing your ability to communicate effectively is crucial.
✨Prepare for Scenario-Based Questions
Anticipate questions that may involve real-life scenarios related to IT support and system maintenance. Think through how you would handle situations like a network outage or a security breach, demonstrating your readiness for the role.
