Territory Manager- Scotland & North East in London

At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world.

SUMMARY OF DUTIES

Due to continuous growth, an opportunity now exists for a Territory Manager to join our Sales team in Scotland and the North East. This exciting opportunity is a key role within EMEA. The successful candidate will present and sell Merit products to new and existing accounts and follow up with these customers to confirm that the products delivered meet their needs.

DUTIES AND RESPONSIBILITIES:

• Increase sales revenues and profits by effective field sales practices.
• Broaden the use of Merit products in all accounts and focus on selling those products with highest margins.
• Consistently represent Merit Medical in a professional and ethical manner.
• Establish and maintain close relationships with new and existing accounts/customers.
• Meeting regularly with existing and potential customers to present and demonstrate Merit Medical products and promote their features and benefits.
• Identify potential customers and introduce them to the features and benefits of Merit Medical products.
• Maintain good contact with all customers to monitor and ensure their ongoing satisfaction with and usage of Merit Medical products.
• Identify and act upon all opportunities to improve satisfaction with Merit products and meet their clinical and economic needs.
• Prepare and submit pricing quotations and tender pricing submissions for Merit Medical products to customers within authorized limits as and when required.
• Follow up with customers to identify all opportunities to increase sales volume and profitability on territory.
• Maintain customer details on CRM system.
• Be the primary point of contact for customers in resolving any issues which may occur e.g., manufacturing issues, delivery problems, back-order issues.
• Ensure that all such issues are dealt with as quickly and effectively as possible.
• Manage territory effectively through appropriate planning.
• Control customer pricing and give regular feedback on competitor information. Share with Regional Sales Manager and colleagues.
• Ensure that all territory pricing, customer and competitor information is regularly updated and maintained in a comprehensive manner.
• Co-ordination with other Merit departments such as Marketing and Sales Support staff to ensure that the correct products are shipped to customers in a timely and effective manner.
• Stay up to date and informed on the features, benefits and advantages of all Merit Medical products – both new and old.
• Communicate all feedback from customers to the correct channels regarding any suggestions for product needs or possible product innovations and new product ideas.
• Make good business decisions within the approved authorisation limits with reference to product pricing to optimize sales volume and profitability.
• Prepare and work with the tender team within the product range Merit is offering.
• Report via Weekly Report on previous week’s sales activities, competitor information, achievements and any issues.
• Prepare for quarterly review with Regional Sales Manager to discuss sales to target achievements.
• Participate in sales training, product training and sales meetings as and when required.
• Participate in all corporate sales and marketing promotions as and when required.
• Report all Merit Medical related issues from customers via the RGA process in a timely, comprehensive and effective manner.
• Assist other sales colleagues and Management when reasonably requested to do so.
• Undertake all other related administration duties (e.g. dealing with internal and customer email and telephone requests) in a timely and professional manner.

SKILLS & QUALIFICATIONS

• Education and experience equivalent to a related Bachelor's Degree.
• A minimum of three years of direct sales experience, preferably in selling medical products.
• Ability to communicate effectively with and to understand the needs of others in a sales relationship.
• A high degree of personal motivation and drive to achieve personal and professional goals.
• Excellent oral presentation skills and the ability to think quickly to apply facts in analysing a problem and explaining that answer to a group of medical technicians and clinicians.
• Ability to learn the usage of medical equipment and to identify and explain possible improvements in usage.
• Ability to work effectively as a team member to achieve organization goals.
• Ability to utilize business mathematics to figure percentages, prepare financial and sales information.
• A high degree of personal organization skills, including the ability to record and report information and to document work performed.
• Ability to work independently with a minimum of supervision.
• Ability to travel extensively and work long hours to achieve goals, as required.
• Excellent driving record with no driving accidents in the past three years or no more than one driving ticket in the last three years.
• Demonstrated computer skills preferably spreadsheets, word processing, database and other applicable software programs.