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- Tasks: Provide top-notch IT support to our team across six offices.
- Company: Join Meridian Lawyers, a progressive and award-winning law firm.
- Benefits: Enjoy professional development, wellbeing initiatives, and employee discounts.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Be part of a collaborative culture and make a real impact.
- Qualifications: Bachelor’s degree in IT and 3-4 years of IT support experience.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Meridian Lawyers is a progressive and award-winning law firm with offices in Sydney, Melbourne, Newcastle, Brisbane, Canberra, and Perth. We are recognised for our expertise across Insurance, Corporate & Commercial, Workplace Relations & Safety, Commercial Litigation & Dispute Resolution, Property, and Health Law. Our reputation is built on delivering strategic, practical legal advice and fostering strong, trusted relationships with our clients. It’s this combination of technical excellence and personal connection that sets us apart.
About the Role
Meridian Lawyers is seeking a professional and proactive IT Support Analyst to join our Sydney office on a full-time basis. This is a fantastic opportunity for someone who is proactive, independent, thrives on being busy and works with a sense of urgency.
Key Responsibilities
As an IT Support Analyst, this role will work within a close-knit team to provide professional IT support services to internal clients based across our six offices in a timely and friendly manner. This is a pivotal support role with varied workload, managing competing priorities and competing deadlines. You will have a passion for continuous improvement, have had experience with various IT Support scenarios and prioritise providing an exceptional experience to both our employees and clients. Your duties will include:
- Monitoring and responding to alerts for change in service status report (availability, downtime, error reporting)
- Ensuring all server and client patching is completed
- Ensuring maintenance tasks are completed on all systems
- Providing frontline support for all applications, hardware and services provided to the firm
- Assisting in the upgrade of Server Applications
- Provisioning of corporate applications to Personal Devices (BYOD)
- Managing user accounts of all Application or Security Management Systems as defined by the Service Catalogue
- Access rights management
- Managing email distribution/security groups
- Managing user onboarding and offboarding
- Configuring MS Office, iManage, Finance and other applications
- Assisting in office re-locations
- Ensuring meeting room systems are functioning optimally
- Assisting with non-technical issues where required by the firm
About You
You will have a Bachelor’s degree or equivalent in Information Technology (or a related degree) and bring at least 3 – 4 years of experience in an IT Support role, preferably in the legal or professional services industry. You will have:
- Experience in the operations of a law firm
- High level of experience in supporting and using Microsoft Office products such as Outlook, Word, Excel and Teams
- Experience in iManage Work 10 Client and Server Support
- Experience in Aderant Expert 8.0 and above – Client and Server Support
- Experience in Azure AD deployment and management
- Experience with Azure MFA or similar
- Experience with Microsoft Intune or similar
- Experience in developing training manuals and programs
- Experience in implementing and managing online training solutions
- Ability to build and maintain strong working relationships
- Ability to identify and prioritise workloads
- Able to review technical information and articulate in clear, concise language
- Ability to work collaboratively and communicate effectively with peers
You are known for:
- Being an active team player, who seeks to build relationships with peers and team members
- Your can do attitude and willingness to help others
- Contributing ideas, opinions and suggestions in team discussions
- Consistently delivering excellent client service
- Showing enthusiasm and responsiveness to internal clients
- Looking for new ways to improve ways of working
- Demonstrating a professional and courteous attitude to clients and internal stakeholders
Why Join Meridian Lawyers?
At Meridian Lawyers, we pride ourselves on our inclusive and collaborative culture. We are a values-driven firm that recognises and rewards innovation, initiative, and excellence at all levels. We offer:
- A supportive environment focused on your professional development through our MeridianMinds learning program.
- Wellbeing initiatives including discounted health cover, flu vaccinations, and regular health and skin checks.
- Access to a wide range of retail and service discounts.
- Salary continuance insurance and salary packaging options.
- A Personal Enjoyment Day to recharge.
- An employee referral program.
Next Steps
If this sounds like the right opportunity for you, please click 'Apply Now' or contact the People & Culture team at PeopleAndCulture@meridianlawyers.com.au
IT Support Analyst employer: Meridian Lawyers
Contact Detail:
Meridian Lawyers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and IT sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Meridian Lawyers and understand their values and culture. Think about how your skills as an IT Support Analyst can contribute to their mission. Tailor your responses to show you’re not just a fit for the role, but for the team too.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled IT challenges in the past. Highlight your proactive approach and how you’ve improved processes or resolved issues efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Meridian Lawyers team. Let’s get you that IT Support Analyst role!
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Analyst role. Highlight your relevant experience, especially in legal or professional services, and showcase your skills with Microsoft Office and iManage.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT support and how you can contribute to Meridian Lawyers. Don’t forget to mention your proactive attitude and ability to work under pressure.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT challenges in the past. This will demonstrate your ability to manage competing priorities and provide exceptional service to clients and colleagues.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Meridian Lawyers
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Office products and any specific software mentioned in the job description like iManage and Aderant. Be ready to discuss your past experiences with these tools and how you've used them to solve problems.
✨Showcase Your People Skills
Since this role involves providing support to internal clients, it's crucial to demonstrate your ability to build strong relationships. Prepare examples of how you've successfully communicated with colleagues or clients in previous roles, especially in high-pressure situations.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific IT support scenarios. Think about times you've resolved issues or improved processes in your previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Continuous Improvement
Meridian Lawyers values innovation and improvement, so be ready to discuss how you've contributed to process enhancements in your past roles. Share any ideas you have for improving IT support services, showing that you're proactive and forward-thinking.