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- Tasks: Support care teams and service users with practical advice during evenings and weekends.
- Company: Join a dedicated team providing essential care services in the community.
- Benefits: Flexible part-time and full-time hours available, with full training provided.
- Why this job: Perfect for problem solvers who thrive in fast-paced environments and love helping others.
- Qualifications: Strong communication skills, attention to detail, and a passion for customer service required.
- Other info: Immediate interviews available; must be based in the UK to apply.
The predicted salary is between 24000 - 36000 £ per year.
The service provides an on call support for our domiciliary care branches outside of the usual office hours.
You would be responsible for taking calls from our care teams and service users and providing practical help and advice on various scenario\’s that occur during early mornings, evenings and weekends.
Full training is provided although the role would best suit someone who:
- Has experience or would thrive working in a busy fast paced environment
- Is strong team player
- Enjoys problem solving
- Possesses a keen eye for detail
- Great communicator both written and verbal along with an excellent telephone manner
- Has excellent IT skills
- Passionate about providing exceptional customer service
AM shifts available Monday Friday (06.00am 09.00am, 07.00am 09.00am and 17.00pm to 22.00pm)
Weekend shifts available – (06.00am 12.00pm, 12.00pm 17.00pm and 17.00pm 22.00pm)
Part-time hours: 16-30 per week
Full-time hours: 37.5 per week
Apply now for an immediate interview (must be in the UK to apply for this role)! We currently do not offer sponsorship to anyone already in the UK. We also do not offer employment to anyone already on a sponsorship elsewhere or the switching of sponsorship.
Care Navigator employer: Meridian Health and Social Care
Contact Detail:
Meridian Health and Social Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator
✨Tip Number 1
Familiarise yourself with the common scenarios that care teams and service users might face during out-of-hours support. This will help you demonstrate your problem-solving skills and ability to provide practical advice during the interview.
✨Tip Number 2
Highlight your experience in fast-paced environments by preparing specific examples of how you've successfully managed stress and prioritised tasks. This will show us that you can thrive in the busy atmosphere of a Care Navigator role.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since this role requires excellent verbal communication, consider role-playing scenarios with a friend to refine your telephone manner and ensure you convey empathy and clarity.
✨Tip Number 4
Research our company values and the importance of exceptional customer service in the care sector. Being able to articulate how your personal values align with ours will make a strong impression during your interview.
We think you need these skills to ace Care Navigator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Care Navigator. Highlight your relevant experience in your application.
Tailor Your CV: Make sure your CV reflects your experience in fast-paced environments, problem-solving skills, and customer service. Use specific examples that demonstrate your ability to communicate effectively and work as part of a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer service. Mention your availability for the specified shifts and how your skills align with the role's requirements.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism.
How to prepare for a job interview at Meridian Health and Social Care
✨Show Your Problem-Solving Skills
Since the role involves providing practical help and advice, be prepared to discuss specific examples of how you've successfully solved problems in previous roles. This will demonstrate your ability to think on your feet and handle challenging situations.
✨Highlight Your Communication Skills
As a Care Navigator, you'll need to communicate effectively with both care teams and service users. Practice articulating your thoughts clearly and consider discussing any relevant experiences where your communication skills made a difference.
✨Demonstrate Teamwork
This position requires a strong team player. Be ready to share examples of how you've collaborated with others in a busy environment. Emphasising your ability to work well within a team can set you apart from other candidates.
✨Emphasise Your IT Proficiency
Given that excellent IT skills are essential for this role, make sure to mention any relevant software or systems you are familiar with. If possible, provide examples of how you've used technology to improve efficiency or enhance customer service.
