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- Tasks: Provide exceptional service to members and promote financial products.
- Company: Join Meridian, Ontario's largest credit union with a strong community focus.
- Benefits: Enjoy paid vacation, free banking, and unique rewards in an inclusive environment.
- Why this job: Be part of a passionate team making a real impact in members' lives.
- Qualifications: Customer service experience and a high school diploma are preferred.
- Other info: Work on-site in Grimsby, with opportunities for personal growth and community involvement.
Member Services Representative – Part Time
Job Category: Retail
Requisition Number: MEMBE006464
Apply now
- Posted : July 15, 2025
- Part-Time
- On-site
Locations
Showing 1 location
Grimsby
155 Main St E
Grimsby, ON L3M 1P2, CAN
Grimsby
155 Main St E
Grimsby, ON L3M 1P2, CAN
At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.
Our vision is to be recognized as the financial institution that has the most local impact, supported by a purposeful value proposition to our Members.
We have a passion for ensuring we maintain our tradition of exceeding Member expectations and helping them achieve their best lives. We deliver advice-based banking while providing tools that reduce complexity, offering the right information, and motivating our Members to reach their overall financial goals.
Our Retail teams work alongside our partners in Wealth, Small Business, and Mobile Mortgage Specialists to support our Members\’ holistic financial growth.
As a Member Services Representative:
You will be joining a team of highly engaged financial service professionals who are dedicated to providing an exceptional Member Experience!
In this role, we will rely on you to provide compassionate service, while positioning Meridian’s products and services to add value to our Members’ financial wellbeing.
Member Experience
- Provide a superior Member experience through the identification and promotion of products and services and where appropriate, and provide qualified referrals based on identified needs
- Demonstrate perseverance in difficult situations by showcasing understanding to Members’ perspectives, and creating action plans to resolve their concerns if they arise
- Ensure proper due diligence by posting all transactions accurately and timely
- Maintain discretion and confidentiality to respect Members’ privacy
- Participate in branch activities in support of expanding the Member relationship and growing our Digital Ambassador Program
Employee Experience
- Act as an engaged teammate and trusted partner to build and cultivate internal relationships within the Member Experience teams and cross-functional departments, while ensuring achievement of Retail Experience goals
- Demonstrate empathy with colleagues by communicating thoughts and ideas openly while promoting inclusivity and a sense of belonging towards others in the workplace
- Continue individual learning and development to align with Meridian values while delivering on action plans aligned with Employee Engagement results
Community Experience
- Promote Meridian in your community by participating in community activities or events while demonstrating our values
- Support local community organizations and activities through Business Development and Good Neighbour Program including planning, preparation, and delivery of Meridian hosted community events
How you will succeed:
- Previous work experience in a customer service role, with cash handling experience as an asset
- High School diploma or relevant working experience
- Flexibility to work all scheduled hours which include some evenings and Saturdays
- Proven understanding of computer systems and programs including Microsoft Office, and Outlook
- Strong negotiation, interpersonal, written, and oral communications skills
- Effective organizational time management, and problem-solving skills
Join us! This role is in office at 155 Main St. E. Grimsby, ON L3M 1P2.
What\’s in it for you?
As a Certified Living Wage Employer, you are guaranteed to earn a living wage with us, including an impressive benefits package which includes:
- Paid vacation time, and other time off
- Financial benefits including free banking, and special rates on mortgages, lines of credits and more
- Unique rewards and recognition program
You will benefit from an inclusive and collaborative work environment that encourages creativity, curiosity, and celebrates success. You will also receive the right training, tools and technology needed to delight our Members, with the opportunity to learn from diverse industry leaders, who have hailed from top organizations around the world.
Our Story:
Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $ 30B in assets under management, Meridian offers a broad range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose – helping our members achieve their best life.
Our Commitment to You:
Meridian is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Meridian Credit Union.
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Member Services Representative - Part Time employer: Meridian Credit Union Ltd
Contact Detail:
Meridian Credit Union Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Representative - Part Time
✨Tip Number 1
Familiarise yourself with Meridian's values and mission. Understanding their commitment to community and member service will help you align your responses during the interview, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare examples from your past customer service experiences that demonstrate your ability to handle difficult situations with empathy and problem-solving skills. This will show that you can provide the compassionate service they value.
✨Tip Number 3
Engage with Meridian's community initiatives or events before your interview. This not only shows your interest in the company but also gives you talking points about how you can contribute to their community engagement efforts.
✨Tip Number 4
Brush up on your knowledge of financial products and services. Being able to discuss these confidently will demonstrate your readiness to promote Meridian’s offerings and support members' financial wellbeing.
We think you need these skills to ace Member Services Representative - Part Time
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service and cash handling. Use keywords from the job description to demonstrate that you meet the specific requirements of the Member Services Representative role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional member experiences. Mention specific examples of how you've successfully resolved customer issues in the past, and express your enthusiasm for working with Meridian's values.
Highlight Relevant Skills: In your application, emphasise skills such as effective communication, problem-solving, and time management. These are crucial for the role and should be clearly demonstrated through your previous work experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Member Services Representative.
How to prepare for a job interview at Meridian Credit Union Ltd
✨Showcase Your Customer Service Skills
As a Member Services Representative, your ability to provide exceptional customer service is crucial. Prepare examples from your previous roles where you successfully resolved customer issues or exceeded expectations. This will demonstrate your capability to handle the responsibilities of the position.
✨Understand Meridian's Values
Familiarise yourself with Meridian's mission and values before the interview. Being able to articulate how your personal values align with theirs will show that you are a good cultural fit and genuinely interested in contributing to their community-focused approach.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving and interpersonal skills. Think of scenarios where you had to demonstrate empathy, resolve conflicts, or work as part of a team. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the role, team dynamics, and community involvement. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your expectations.
