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- Tasks: Lead a dynamic team to ensure smooth customer operations and exceptional service.
- Company: Join a well-established client in a fast-paced environment.
- Benefits: Enjoy free parking, 28 days holiday, and staff discounts.
- Why this job: Make a real impact while developing your leadership skills.
- Qualifications: Experience in customer service and team leadership is essential.
- Other info: Full training provided; thrive in a supportive and growth-oriented culture.
The predicted salary is between 28800 - 43200 £ per year.
About the Role We’re seeking a proactive Operations Supervisor to lead a small, dynamic team within a fast-paced environment for a well established client. You’ll be at the heart of our customer journey ensuring enquiries, orders, and deliveries are handled smoothly, all while maintaining exceptional service standards. This is a fantastic opportunity for someone with strong customer service and order management experience who’s ready to take on supervisory responsibilities. Key Responsibilities Lead and support a small customer operations team. Handle customer enquiries via phone, email, website and in person. Manage the full order process, from input through to delivery. Keep customers informed of order status and resolve issues promptly. Liaise effectively with internal departments. Maintain accurate records across company systems and documentation. Produce and review departmental reports. Manage administration for non-conformities and general tasks. Represent the company at trade shows as required.What We’re Looking For Proven experience in a customer service/order processing role. Previous supervisory or team-leading experience. Excellent communication skills with a professional, personable telephone manner. Strong organisational skills and the ability to work to deadlines. Confident working independently and as part of a team. Detail-oriented with strong administrative skills. Comfortable handling challenging customer situations. IT proficient in MS Office, CRM, and accounting systems. Willingness to learn about new products (full training provided).Benefits Free on-site parking Employee Assistance Programme NEST pension scheme 28 days holiday (including bank holidays) Staff discountThis is more than a supervisory role, it’s a chance to make a real impact, grow with the business, and develop your leadership skills in a supportive environment. If you thrive in customer-focused operations and enjoy taking ownership, we’d love to hear from you. Click apply today and one of our Consultants will be in touch to tell you more! Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy
Operations Supervisor employer: Meridian Business Support
Contact Detail:
Meridian Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use video calls to simulate real-life scenarios.
✨Tip Number 3
Showcase your leadership potential! Think of examples from your past where you've led a team or resolved conflicts. Be ready to discuss these during interviews to demonstrate your supervisory capabilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on the role. Let’s get you that Operations Supervisor position!
We think you need these skills to ace Operations Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Supervisor role. Highlight your customer service and order management experience, as well as any supervisory roles you've held.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've led teams or handled challenging customer situations in the past.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is clear and professional. Use a friendly tone but keep it concise and to the point.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Meridian Business Support
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service skills and experiences. Be ready to share specific examples of how you've handled enquiries and resolved issues in the past. This will show that you understand the importance of exceptional service standards.
✨Demonstrate Leadership Qualities
Since this role involves supervising a team, think about times when you've led or supported others. Prepare to discuss your leadership style and how you motivate a team, especially in a fast-paced environment. Highlight any previous supervisory experience you have.
✨Familiarise Yourself with Order Management
Get comfortable with the order process from input to delivery. Be prepared to talk about your experience with managing orders and how you keep customers informed. Showing that you can handle the full order process will set you apart.
✨Be Ready for Challenging Situations
Think about challenging customer situations you've faced and how you dealt with them. The interviewers will want to know how you maintain professionalism under pressure. Share your strategies for resolving conflicts and keeping customers satisfied.
