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- Tasks: Ensure high standards of care across diverse services and drive quality improvement.
- Company: Well-established care provider focused on staff wellbeing and quality outcomes.
- Benefits: Competitive salary, performance bonuses, car allowance, and generous leave.
- Why this job: Make a real difference in people's lives while advancing your career.
- Qualifications: Experience in quality or compliance roles within health or social care.
- Other info: Supportive environment with clear paths for professional growth.
The predicted salary is between 47000 - 63000 £ per year.
Location: Lowestoft, Suffolk (covering Norfolk & Suffolk)
Salary: £55,000 per annum
Package: Excellent performance-related bonus | Monthly car allowance
I am working with a well-established and growing care provider to recruit an experienced Service Quality Manager. This is a senior, influential role focused on ensuring consistently high standards of care across a diverse portfolio of services, including elderly care, homecare, and specialist care services. The role is predominantly field-based across Norfolk and Suffolk, with occasional travel to other locations as required.
The Role
As Service Quality Manager, you will play a pivotal role in driving quality, compliance, and continuous improvement across services. Working closely with senior leaders, operational teams, and registered managers, you will support and challenge teams to deliver outstanding, person-centred care that meets regulatory and organisational standards.
Key responsibilities include:
- Monitoring, assessing, and improving service quality across multiple care settings
- Ensuring compliance with CQC regulations, particularly within homecare
- Supporting managers through audits, inspections, and action planning
- Embedding a culture of excellence, accountability, and continuous improvement
- Providing clear guidance, coaching, and leadership to operational teams
Reporting to: Senior Operations Leadership / Director of Service Quality
About You
To be successful in this role, you will bring:
- Proven experience in a quality, compliance, or governance role within health or social care
- Strong working knowledge of CQC homecare regulations and standards
- Excellent leadership, communication, and stakeholder engagement skills
- A proactive, solutions-focused approach with strong decision-making ability
- High attention to detail and the ability to manage competing priorities
- A genuine commitment to person-centred care and quality improvement
- A full UK driving licence
What’s on Offer
This organisation is committed to supporting its people and recognises the link between staff wellbeing and high-quality care outcomes. You can expect:
- A comprehensive induction and structured training programme
- Clear opportunities for professional development and career progression
- A supportive, values-led working environment
Benefits Package
- Excellent performance-related bonus
- Monthly car allowance
- 25 days annual leave plus bank holidays
- Loyalty bonus – up to 5 additional annual leave days with length of service
- Company pension scheme
- Employee Assistance Programme
- Employee Wellness & Health Assured programme
- Blue Light Card (enrolment fee reimbursed)
- Full DBS disclosure paid for
- Employee benefits and discount scheme
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
Service Quality Manager in Norwich employer: Meridian Business Support
Contact Detail:
Meridian Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Quality Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for a Service Quality Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to quality care and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've driven quality improvements in previous roles. Highlighting your proactive, solutions-focused approach will resonate well with hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Quality Manager in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Quality Manager role. Highlight your experience in quality, compliance, and governance within health or social care. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about person-centred care and how you can drive quality and compliance. Keep it engaging and relevant to the role.
Showcase Your Leadership Skills: Since this role involves leading teams and supporting managers, make sure to highlight your leadership experience. Share examples of how you've successfully guided teams towards achieving high standards in care.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Meridian Business Support
✨Know Your Regulations
Make sure you brush up on CQC homecare regulations and standards before the interview. Being able to discuss these confidently will show that you’re not just familiar with the role but also committed to maintaining high-quality care.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or improved service quality in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewers to see your impact.
✨Demonstrate a Person-Centred Approach
Be ready to talk about how you’ve implemented person-centred care in your past experiences. Share specific instances where you’ve made a difference in residents' lives, as this aligns perfectly with the values of the organisation.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to quality improvement and staff support. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
