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For Companies At a Glance
- Tasks: Support customers and internal teams while managing enquiries and scheduling.
- Company: Award-winning company in the construction sector with a strong community focus.
- Benefits: Competitive salary, onsite parking, training opportunities, and community involvement.
- Why this job: Join a passionate team and make a difference in your local community.
- Qualifications: Administrative experience and strong customer service skills are preferred.
- Other info: Immediate start available with excellent career progression opportunities.
The predicted salary is between 26000 - 28000 ÂŁ per year.
Help‑desk Administrator
About the Role
Meridian is working with an award‑winning and recognised company within Wales and the South of England, with an outstanding reputation within Construction and the Built Environment. As the team grows, they are looking to bring in an enthusiastic and passionate Help‑desk Administrator who can help build and grow the customer and internal experience.
Benefits
- Immediate start available (subject to successful application process)
- Competitive salary (DoE, £26k – £28k per annum)
- Onsite parking at the office
- Full‑time role
- Company focus on supporting the local community – charity events, sponsorship programmes, apprenticeships, sports clubs, outdoor team activities, volunteering days, etc.
- Training and progression available (if desired)
Duties
- Working with your team of onsite engineers to ensure effective time‑keeping and scheduling
- Being a welcoming and approachable point of contact for customers and internal staff
- Managing telephone and email enquiries with effective and polite communication
- Relaying information to the correct departments in a polite and time‑efficient manner
- Serve as a point of contact for incoming queries, either by directly offering support or working closely with other teams to solve issues
- Working with the Computer‑Aided Facility Management (CAFM) software to efficiently help engineers with their call‑outs and scheduling
- Monitor CAFM data entries to ensure accurate administration and maintain strong customer‑service levels
Requirements
- Experience working in an administrative role
- Experience within the Engineering sector is desirable, but not essential
- Strong customer‑service skills
- Excellent communication skills
- Excellent time‑keeping skills, with the ability to work to deadlines when required
- Strong computer literacy including Microsoft Office, and ideally CAFM systems
How to Apply
If you are an enthusiastic Help‑desk Administrator looking to join a growing and well‑established company in Newport, where you can help shape the wider community and be involved with a hands‑on team, then this role is perfect for you! Please apply directly to the advert or email (URL removed) for more information.
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
Job Information
Title: Help‑desk Administrator
Company: Meridian Business Support
Location: Newport, Newport
Salary: £26,000 – £28,000 per annum
Posted: Oct 14 2025
Contract: Permanent | Full Time
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Help-desk Administrator employer: Meridian Business Support
Contact Detail:
Meridian Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help-desk Administrator
✨Tip Number 1
Get to know the company before your interview! Research their values, recent projects, and community involvement. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Help-desk Administrator, you'll need to be approachable and clear. Try role-playing common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with CAFM systems or any relevant software mentioned in the job description. Being able to discuss your experience with these tools can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Help-desk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Help-desk Administrator role. Highlight your administrative experience and any customer service skills that match what we're looking for. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you're passionate about helping customers and how you can contribute to our community-focused initiatives.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly and politely. Whether it's in your CV or cover letter, we want to see that you can engage effectively with both customers and colleagues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Meridian Business Support
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Help-desk Administrator role. Familiarise yourself with the key responsibilities like managing enquiries and using CAFM software. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role heavily involves customer interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or improved a customer's experience, as this will demonstrate your suitability for the job.
✨Practice Effective Communication
As a Help-desk Administrator, clear communication is key. During the interview, practice articulating your thoughts clearly and concisely. You might even want to rehearse common interview questions with a friend to ensure you come across as approachable and professional.
✨Be Ready to Discuss Teamwork
This role requires working closely with engineers and other departments. Be prepared to discuss your experience in team settings and how you’ve contributed to achieving common goals. Highlighting your ability to collaborate will show that you’re a great fit for their team-oriented culture.
