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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver top-notch customer service in a dynamic environment.
- Company: Join a forward-thinking manufacturing company focused on customer satisfaction.
- Benefits: Enjoy life assurance, staff discounts, and a cash plan scheme.
- Why this job: Make a real impact by enhancing customer experiences and driving improvements.
- Qualifications: Proven supervisory experience in customer service with strong interpersonal skills.
- Other info: Work hours are 9:00am - 5:30pm, offering a balanced work-life schedule.
The predicted salary is between 28800 - 43200 £ per year.
The Opportunity
If you are a talented, experienced Customer Services Supervisor who truly wants to deliver the highest level of customer satisfaction in a B2B and B2C environment, whilst inspiring your team to do the same, then we would love to hear from you. You will be accountable for leading, developing and supporting a team of Customer Services Advisors, maintaining service standards and driving improvements across customer experience, sampling and display initiatives. This is a manufacturing environment, where product satisfaction and order progressing are key.
The Role
- Lead, coach, develop and support the Customer Service Advisors to ensure strong performance and engagement.
- Develop a continuous training programme to build skills and knowledge.
- Track and report on response times, accuracy, delivery timelines, and satisfaction trends.
- Monitor team and individual performance, highlighting insights and opportunities.
- Support ERP/CRM optimisation to align service platforms with business strategies.
- Drive initiatives that integrate physical and digital touchpoints to enhance the customer journey.
- Ensure prompt and effective handling of customer enquiries and complaints.
- Handle escalated customer queries, balance B2B and B2C service needs and tailor approaches by channel.
- Partner with Sales, Marketing, Purchasing, Quality and Production to resolve escalations and improve processes.
You Should Offer
- Proven experience in a supervisory customer service role.
- Strong knowledge of B2B and B2C service environments.
- Excellent interpersonal and people management skills.
- Skilled in managing priorities under pressure.
- Analytical mindset with strong problem-solving skills.
- Familiarity with CRM/service platforms and KPI reporting.
- Experience across multiple sales routes to market (e-commerce, retail, distribution) is advantageous.
Offers
- Hours of work 9:00am - 5:30pm
- Life Assurance
- Staff Discount
- Cashplan Scheme
Customer Services Supervisor in Exmouth employer: Meridian Business Support
Contact Detail:
Meridian Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Supervisor in Exmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Services Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service scenarios. Think about how you would handle escalated queries or improve team performance. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to research the company culture and values before your interview. This will help you tailor your responses and show that you’re not just a fit for the role, but also for the team. Plus, it’ll impress them that you’ve done your homework!
✨Tip Number 4
Apply through our website for the best chance of landing that role! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which we totally appreciate!
We think you need these skills to ace Customer Services Supervisor in Exmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience in customer service and any relevant B2B or B2C knowledge to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service. Share specific examples of how you've led teams and improved customer satisfaction in previous roles – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention your analytical mindset and problem-solving abilities. We want to see how you’ve tackled challenges in the past and what strategies you used to overcome them.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Meridian Business Support
✨Know Your Customer Service Stuff
Make sure you brush up on your knowledge of B2B and B2C environments. Be ready to discuss specific examples from your past experience where you've successfully handled customer queries or escalations. This will show that you understand the nuances of different service needs.
✨Showcase Your Leadership Skills
As a Customer Services Supervisor, you'll need to lead and inspire your team. Prepare to share how you've developed and supported your team in previous roles. Think about specific training programmes you've implemented or how you've motivated your team during challenging times.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) relevant to customer service. Be prepared to discuss how you've tracked and reported on metrics like response times and customer satisfaction trends. This shows you're analytical and can drive improvements based on data.
✨Understand the Bigger Picture
Get a grasp of how customer service fits into the overall business strategy. Be ready to talk about how you've partnered with other departments like Sales and Marketing to resolve issues and improve processes. This demonstrates your ability to think strategically and work collaboratively.
