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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and develop training programmes.
- Company: A leading support firm in the UK with a focus on excellence.
- Benefits: Life assurance, staff discounts, and a great work-life balance.
- Why this job: Make a real difference by leading a passionate team in customer service.
- Qualifications: Strong leadership skills and experience in B2B/B2C environments.
- Other info: Enjoy a dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading support firm in the UK seeks a Customer Services Supervisor who will lead a team of Advisors in delivering exceptional service. The role requires strong leadership skills, analytical problem-solving, and experience in both B2B and B2C environments.
You will develop training programs, monitor performance, and ensure effective handling of customer inquiries.
Benefits include life assurance, staff discounts, and working hours from 9:00am to 5:30pm.
Customer Service Lead — B2B/B2C, ERP/CRM Excellence in Exmouth employer: Meridian Business Support
Contact Detail:
Meridian Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Lead — B2B/B2C, ERP/CRM Excellence in Exmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Lead role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to leadership and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your analytical problem-solving skills during interviews. Think of specific examples from your past experience where you successfully resolved customer issues or improved team performance. This will help you stand out!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Service Lead — B2B/B2C, ERP/CRM Excellence in Exmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership skills and experience in both B2B and B2C environments. We want to see how you've successfully managed teams and delivered exceptional service in your previous roles.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in customer service. We love seeing analytical problem-solving in action, so don’t hold back on sharing those success stories!
Highlight Training Experience: Since the role involves developing training programmes, mention any relevant experience you have in this area. We’re keen to know how you’ve helped others improve their performance and skills.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Meridian Business Support
✨Know Your Customer Service Inside Out
Make sure you understand the ins and outs of customer service, especially in B2B and B2C contexts. Brush up on common challenges faced in these environments and think about how you would tackle them. This will show your potential employer that you're not just familiar with the role but also passionate about delivering exceptional service.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or resolved conflicts. Being able to demonstrate your leadership style and how it aligns with their company culture will set you apart from other candidates.
✨Be Ready to Discuss Training Program Ideas
Since the role involves developing training programmes, come prepared with a few ideas. Think about what skills are essential for customer service advisors and how you would structure a training session. This shows initiative and that you’re already thinking about how to improve the team's performance.
✨Prepare for Analytical Problem-Solving Questions
Expect questions that assess your analytical skills and problem-solving abilities. Prepare by thinking of scenarios where you had to analyse data or feedback to improve service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
