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For Companies At a Glance
- Tasks: Configure, support, and troubleshoot Cisco collaboration solutions in a dynamic environment.
- Company: Join a forward-thinking tech company focused on innovation and customer value.
- Benefits: Enjoy competitive pay, remote work options, and opportunities for professional growth.
- Why this job: Be part of a collaborative team that values creativity and problem-solving in tech.
- Qualifications: Must have DV clearance, Cisco collaboration skills (CCNA+), and experience in a Service Desk environment.
- Other info: Ideal for those who thrive under pressure and are passionate about technology.
The predicted salary is between 36000 - 60000 £ per year.
You will have experience in configuring, supporting, and troubleshooting complex Cisco collaboration solutions. We also require someone who has experience in a Service Desk environment and is familiar with ITIL methodology.
Some of our customers require additional security checks to be carried out on individuals, so the successful candidate must have DV clearance.
Our engineers share a common set of characteristics and bring the experience that drives innovation and delivers customer value, they:
- Have a good understanding of the technology industry, including current and emerging digital strategies, solutions and trends.
- Understand the importance of customer SLA/KPIs and strive diligently to ensure these are met.
- An awareness of escalation procedures and best practices is also very important.
As a key member of our engineering team, you will display the following attributes:
- Excellent spoken and written English, able to clearly articulate ideas, issues and updates to customers and peers, coupled with a degree of due diligence and attention to detail.
- Well organised, able to prioritise multiple work streams whilst maintaining the common sense to escalate when workloads may pose a risk to customer delivery and SLAs.
- Able to work well under pressure, doesn't get flustered and has a clear understanding of their own abilities.
- Customer-service oriented with a strong problem-solving attitude, alongside strong analytical skills and excellent conflict management skills.
- Able to think for yourself and effectively challenge both colleagues and customers when required to ensure the correct business outcomes.
Excellent Cisco collaboration skills (CCNA and above) and an understanding of technologies listed below:
- Unified Communications Manager (Call Manager)
- Unity, Unity Connection, and Unity Express
- Unified Border Element (CUBE)
- Expressway (MRA, B2B, Hybrid Connectors)
- Webex Teams (formerly Spark)
- Unified Contact Center Express
- Cisco Meeting Server (CMS)
- WebEx
- TelePresence VCS
- IP Phones and TelePresence Endpoints
- Voice Gateways (H.323, MGCP, SIP)
- Unified Computing System (UCS)
DV Cleared - CISCO Collaboration Engineer employer: Meridian Business Support
Contact Detail:
Meridian Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DV Cleared - CISCO Collaboration Engineer
✨Tip Number 1
Familiarise yourself with the specific Cisco collaboration technologies mentioned in the job description. Having hands-on experience or relevant certifications can set you apart from other candidates.
✨Tip Number 2
Demonstrate your understanding of ITIL methodology during any discussions or interviews. Be prepared to share examples of how you've applied ITIL principles in a Service Desk environment.
✨Tip Number 3
Showcase your customer service skills by preparing scenarios where you've successfully resolved conflicts or met SLAs. This will highlight your problem-solving attitude and ability to work under pressure.
✨Tip Number 4
If you have DV clearance, make sure to mention it prominently. If not, consider discussing your willingness to undergo the necessary security checks, as this is a crucial requirement for the role.
We think you need these skills to ace DV Cleared - CISCO Collaboration Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Cisco collaboration solutions and any relevant certifications, such as CCNA. Emphasise your familiarity with ITIL methodology and your experience in a Service Desk environment.
Craft a Strong Cover Letter: In your cover letter, clearly articulate your understanding of customer SLAs and KPIs. Provide examples of how you've met these in previous roles, and mention your problem-solving skills and ability to work under pressure.
Showcase Communication Skills: Since excellent spoken and written English is crucial for this role, ensure that your application is free from grammatical errors. Use clear and concise language to demonstrate your ability to communicate effectively.
Highlight Relevant Experience: Detail your experience with the specific technologies mentioned in the job description, such as Unified Communications Manager, Webex Teams, and TelePresence. This will show that you have the technical expertise required for the position.
How to prepare for a job interview at Meridian Business Support
✨Showcase Your Technical Expertise
Make sure to highlight your experience with Cisco collaboration solutions during the interview. Be prepared to discuss specific projects or challenges you've faced, and how you resolved them using your technical skills.
✨Demonstrate Customer Service Skills
Since this role requires a strong customer-service orientation, share examples of how you've successfully managed customer expectations and resolved conflicts in previous positions. This will show your ability to maintain SLAs and KPIs.
✨Familiarise Yourself with ITIL Methodology
If you have experience in a Service Desk environment, be ready to discuss how ITIL principles have guided your work. Understanding these methodologies can set you apart as a candidate who values structured processes.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities under pressure. Think of situations where you had to prioritise tasks or escalate issues, and be ready to explain your thought process.
