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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver top-notch customer service.
- Company: Dynamic company focused on exceptional customer satisfaction.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Why this job: Make a real difference in customer experiences while growing your leadership skills.
- Qualifications: Experience in customer service and strong leadership abilities.
- Other info: Join a vibrant team with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
If you're a talented, experienced Customer Services Supervisor who truly wants to deliver the highest level of customer satisfaction in a B2B and B2C environment,whilst inspiring your team to do the same, then we'd love to hear from you. You will be accountable for leading, developing and supporting a team of Customer Services Advisors, maintaining service standards and driving improvements across customer experience, sampling and display initiatives. This is a manufacturing environment, where product satisfaction and order progressing are key.
The Role:
- Lead, coach, develop and support the Customer Service Advisors to ensure strong performance and engagement.
- Develop a continuous training programme to build skills and knowledge.
- Track and report on response times, accuracy, delivery timelines, and satisfaction trends.
- Monitor team and individual performance, highlighting insights and opportunities.
- Support ERP/CRM optimisation to align service platforms with business strategies.
- Drive initiatives that integrate physical and digital touchpoints to enhance the customer journey.
- Ensure prompt and effective handling of customer enquiries and complaints.
- Handle escalated customer queries, balance B2B and B2C service needs and tailor approaches by channel.
- Partner with Sales, Marketing, Purchasing, Quality and Production to resolve escalations and improve processes.
You'll Offer:
- Proven experience in a supervisory customer service role.
- Strong knowledge of B2B and B2C service environments.
- Excellent interpersonal and people management skills.
- Skilled in managing priorities under pressure.
- Analytical mindset with strong problem-solving skills.
- Familiarity with CRM/service platforms and KPI reporting.
- Experience across multiple sales routes to market (e-commerce, retail, distribution) is advantageous.
Offers You:
Hours of work 9.00am 5.30pm
Life Assurance
Staff Discount
Cashplan Scheme
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
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Customer Services Supervisor employer: Meridian Business Support
Contact Detail:
Meridian Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Customer Services Supervisor role. You never know who might have the inside scoop on an opening that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service leadership. Think about how you can showcase your experience in inspiring teams and maintaining high service standards – that’s what they want to hear!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and where you can truly make an impact. Check out our website for openings that match your skills and passion for customer satisfaction.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind. It’s a simple yet effective way to stand out from the crowd.
We think you need these skills to ace Customer Services Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Services Supervisor role. Highlight your leadership experience and any achievements in customer satisfaction to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you’ve inspired teams in the past. Keep it engaging and relevant to the job description.
Showcase Your Achievements: When detailing your previous roles, focus on specific achievements that demonstrate your ability to maintain service standards and drive improvements. Numbers and examples can really make your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Meridian Business Support
✨Know Your Customer Service Inside Out
Make sure you brush up on the latest trends and best practices in customer service. Be ready to discuss how you've handled challenging situations in the past and how you can inspire your team to deliver exceptional service.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and developing teams. Think about specific instances where you motivated your team or improved service standards, as this will demonstrate your capability as a Customer Services Supervisor.
✨Understand the Company’s Values
Research the company’s mission and values before the interview. This will help you align your answers with what they stand for and show that you’re genuinely interested in contributing to their goals.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. This could be about their approach to customer satisfaction or how they support their team’s development. It shows you’re engaged and serious about the role.
