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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver top-notch customer service in a dynamic environment.
- Company: Join a leading manufacturing company focused on customer satisfaction.
- Benefits: Enjoy life assurance, staff discounts, and a cash plan scheme.
- Why this job: Make a real impact by enhancing customer experiences and driving improvements.
- Qualifications: Experience in customer service supervision and strong people management skills.
- Other info: Work hours are 9.00am – 5.30pm with opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
The Opportunity: If you\’re a talented, experienced Customer Services Supervisor who truly wants to deliver the highest level of customer satisfaction in a B2B and B2C environment,whilst inspiring your team to do the same, then we\’d love to hear from you. You will be accountable for leading, developing and supporting a team of Customer Services Advisors, maintaining service standards and driving improvements across customer experience, sampling and display initiatives. This is a manufacturing environment, where product satisfaction and order progressing are key. The Role: Lead, coach, develop and support the Customer Service Advisors to ensure strong performance and engagement. Develop a continuous training programme to build skills and knowledge. Track and report on response times, accuracy, delivery timelines, and satisfaction trends. Monitor team and individual performance, highlighting insights and opportunities. Support ERP/CRM optimisation to align service platforms with business strategies. Drive initiatives that integrate physical and digital touchpoints to enhance the customer journey. Ensure prompt and effective handling of customer enquiries and complaints. Handle escalated customer queries, balance B2B and B2C service needs and tailor approaches by channel. Partner with Sales, Marketing, Purchasing, Quality and Production to resolve escalations and improve processes. You\’ll Offer: Proven experience in a supervisory customer service role. Strong knowledge of B2B and B2C service environments. Excellent interpersonal and people management skills. Skilled in managing priorities under pressure. Analytical mindset with strong problem-solving skills. Familiarity with CRM/service platforms and KPI reporting. Experience across multiple sales routes to market (e-commerce, retail, distribution) is advantageous. Offers You: Hours of work 9.00am 5.30pm Life Assurance Staff Discount Cashplan Scheme Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
Customer Services Supervisor employer: Meridian Business Support
Contact Detail:
Meridian Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Supervisor
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with leading and developing teams, as well as handling customer queries.
✨Tip Number 3
Don’t forget to showcase your achievements! Be ready to share specific examples of how you've improved customer satisfaction or streamlined processes in previous roles. Numbers and results speak volumes!
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Customer Services Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Services Supervisor. Highlight your experience in both B2B and B2C environments, and don’t forget to showcase your leadership skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how you can inspire a team. Be specific about your achievements and how they relate to the job.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We want to see your analytical mindset in action, especially when it comes to improving customer experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Meridian Business Support
✨Know Your Customer Service Stuff
Make sure you brush up on your knowledge of B2B and B2C environments. Be ready to discuss specific examples from your past experience where you've successfully handled customer queries or improved service standards. This will show that you understand the nuances of the role.
✨Showcase Your Leadership Skills
As a Customer Services Supervisor, you'll need to lead and inspire your team. Prepare to share stories about how you've coached or developed team members in the past. Highlight any training programmes you've implemented and the positive outcomes that followed.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) relevant to customer service. Be prepared to discuss how you've tracked and reported on metrics like response times and customer satisfaction trends. This shows you're analytical and focused on continuous improvement.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle escalated customer complaints or balance the needs of B2B and B2C clients. Think through potential scenarios and your approach to resolving them. This will demonstrate your problem-solving skills and ability to manage priorities under pressure.
