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- Tasks: Lead a team to deliver top-notch customer service and develop training programmes.
- Company: A leading support firm in the UK with a focus on excellence.
- Benefits: Life assurance, staff discounts, and a great work-life balance.
- Why this job: Make a real difference by leading a passionate team in customer service.
- Qualifications: Strong leadership skills and experience in B2B/B2C environments.
- Other info: Enjoy a dynamic role with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading support firm in the UK seeks a Customer Services Supervisor who will lead a team of Advisors in delivering exceptional service. The role requires strong leadership skills, analytical problem-solving, and experience in both B2B and B2C environments. You will develop training programs, monitor performance, and ensure effective handling of customer inquiries.
Benefits include:
- Life assurance
- Staff discounts
- Working hours from 9:00am to 5:30pm
Customer Service Lead — B2B/B2C, ERP/CRM Excellence employer: Meridian Business Support
Contact Detail:
Meridian Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Lead — B2B/B2C, ERP/CRM Excellence
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Lead role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for leadership roles in customer service and practice your responses. We want you to showcase your analytical problem-solving skills and experience in both B2B and B2C environments.
✨Tip Number 3
Show off your training skills! Be ready to discuss how you've developed training programs in the past. Highlighting your ability to monitor performance and improve team effectiveness will definitely catch their attention.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that Customer Service Lead position!
We think you need these skills to ace Customer Service Lead — B2B/B2C, ERP/CRM Excellence
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Lead role. Highlight your leadership experience and any relevant B2B/B2C achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background makes you the perfect fit for leading our team.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing analytical problem-solving in action, especially in customer service scenarios!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Meridian Business Support
✨Know Your Customer Service Inside Out
Make sure you brush up on your knowledge of both B2B and B2C customer service practices. Be ready to discuss specific examples from your past experiences where you successfully handled customer inquiries or resolved issues, as this will show your understanding of the role.
✨Showcase Your Leadership Skills
Prepare to talk about your leadership style and how you've led teams in the past. Think of instances where you developed training programmes or improved team performance. This will demonstrate your capability to lead a team of Advisors effectively.
✨Be Analytical and Problem-Solving Savvy
Since the role requires strong analytical problem-solving skills, come prepared with examples of how you've tackled complex customer issues. Highlight your thought process and the steps you took to resolve these problems, showcasing your ability to think critically under pressure.
✨Understand the Company Culture
Research the company’s values and culture before the interview. Being able to align your answers with their ethos will show that you’re not just a fit for the role, but also for the company. This can be a game-changer in making a lasting impression.
