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- Tasks: Assist passengers with queries, ticket purchasing, and crowd control at Sheffield train station.
- Company: Join East Midlands Railway at the bustling Sheffield train station this holiday season!
- Benefits: Earn £12.07 per hour, with flexible shifts and weekly pay.
- Why this job: Perfect for students seeking extra cash while gaining valuable customer service experience.
- Qualifications: Face-to-face customer service experience and a friendly demeanor are essential.
- Other info: Shifts available from December 16 to January 4, excluding Christmas Day and Boxing Day.
Our client, Sheffield train station (East Midlands Railway), is expecting to be very busy in the lead up to and during the Christmas season and we need some extra help for customer service assistant shifts! Ideal for students and those looking for some extra cash around Christmas and the New Year! Do you have face to face customer service assistant experience? Do you enjoy working with the public and assisting them? Would you be happy working on platforms and on the station concourse, helping passengers with their queries about the trains and services, ticket purchasing, platform location, directing them through the station? You will also be required to help passengers on and off trains using the ramps where needed (training provided) and with their baggage also, as well as assisting with any crowd control measures at the most hectic times. Are you a friendly individual with a level head who is able to deliver phenomenal customer service at the busiest times of the year? Then we want to hear from you for these customer service assistant roles! Starting: A number of shifts available from Monday 16/12/24 – Saturday 04/01/25 (not Christmas Day or Boxing Day) Pay Rate: £12.07 per hour – paid weekly Hours: Shifts needed vary and include 07:00 – 14:00, 09:00 – 16:0…
Customer Service Assistants employer: Meridian Business Support
Contact Detail:
Meridian Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistants
✨Tip Number 1
Make sure to highlight your face-to-face customer service experience during any conversations or interviews. Share specific examples of how you've successfully assisted customers in the past, as this will demonstrate your capability for the role.
✨Tip Number 2
Familiarize yourself with the layout of Sheffield train station and the services offered by East Midlands Railway. This knowledge will help you answer passenger queries more effectively and show that you're proactive about the role.
✨Tip Number 3
Be prepared to discuss how you handle stressful situations, especially during busy times. Providing examples of your calm demeanor and problem-solving skills will make you stand out as a candidate who can thrive in a hectic environment.
✨Tip Number 4
Since the shifts vary, be flexible with your availability. Let us know your preferred working hours and any additional times you can cover, as this will increase your chances of being selected for the role.
We think you need these skills to ace Customer Service Assistants
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize any previous face-to-face customer service experience in your application. Mention specific roles or situations where you successfully assisted customers, as this will show that you are well-suited for the position.
Show Your Enthusiasm: Express your excitement about working during the busy Christmas season. Companies appreciate candidates who are motivated and eager to contribute positively to their team during peak times.
Tailor Your CV: Customize your CV to align with the job description. Focus on skills such as communication, problem-solving, and teamwork, which are essential for a customer service assistant role at a busy train station.
Prepare a Strong Cover Letter: Write a cover letter that outlines why you are a great fit for the role. Include examples of how you handle stressful situations and provide excellent customer service, especially in busy environments.
How to prepare for a job interview at Meridian Business Support
✨Show Your Customer Service Experience
Make sure to highlight any previous experience you have in face-to-face customer service roles. Share specific examples of how you've helped customers in the past, especially in busy or stressful situations.
✨Demonstrate Your People Skills
Since this role involves working directly with the public, it's important to convey your ability to communicate effectively and maintain a friendly demeanor. Practice answering questions in a way that showcases your interpersonal skills.
✨Be Prepared for Scenario Questions
Expect to be asked how you would handle certain situations, such as dealing with an upset passenger or managing crowd control. Think through potential scenarios and prepare your responses to demonstrate your problem-solving abilities.
✨Express Your Availability and Flexibility
Clearly communicate your availability for the shifts mentioned in the job description. Being flexible with your hours can make you a more attractive candidate, especially during the busy holiday season.
