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- Tasks: Provide top-notch customer service via phone, email, webchat, and social media.
- Company: Join a leading membership organization with over 1 million members.
- Benefits: Enjoy hybrid work, private healthcare, free parking, and discounts on retailers and gyms.
- Why this job: Great work-life balance with minimal weekend and evening shifts in a supportive team environment.
- Qualifications: Experience as a Customer Service Advisor or Contact Centre Agent is preferred.
- Other info: Be part of a company that values member support and expertise.
The predicted salary is between 28800 - 43200 £ per year.
Would you like your next Customer Service Advisor role to offer hybrid working from home , hardly any weekend work, no evening shift work and benefits that include private healthcare, free parking and discounts on retailers, holidays and gym ? Our client, an industry leading membership organisation which boasts over 1 million members are looking for an additional Customer Service Advisor to join their busy contact centre team. This established business prides itself on the support it provides to its members, and provides knowledge and expertise to members looking to make the most of their passionsAs Customer Service Advisor , you will be: Providing outstanding customer service to their members (and non members) across various touch points including phone, e-mail, webchat and social media Handling queries and complaints from members and non-members Promoting and providing advice on a wide range of products and services Processing and escalating any customer complaints to ensure a first time resolution Supporting other members of your team to ensure a high quality of service to members I’m really keen to speak to candidates who have experience as a Customer Service Advisor, Contact Centre Agent,…
Customer Service Advisor employer: Meridian Business Support
Contact Detail:
Meridian Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the company and its membership offerings. Understanding their products and services will help you engage more effectively during the interview and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss specific examples of how you've provided outstanding customer service in the past. Highlighting your experience with various communication channels like phone, email, and social media will show that you're well-equipped for this position.
✨Tip Number 3
Research common customer service challenges and think about how you would handle them. Being able to articulate your problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Show enthusiasm for the hybrid working model and the benefits offered. Expressing your excitement about the work-life balance and perks can make a positive impression on the hiring team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or contact centers. Use specific examples that demonstrate your ability to handle queries and complaints effectively.
Showcase Communication Skills: Since the role involves various communication channels, highlight your proficiency in handling phone calls, emails, web chats, and social media interactions. Provide examples of how you've successfully communicated with customers in the past.
Express Enthusiasm for the Company: Research the company and express your enthusiasm for their mission and values in your application. Mention why you want to work for them specifically and how you can contribute to their success.
How to prepare for a job interview at Meridian Business Support
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service roles. Highlight specific examples where you provided outstanding service, resolved complaints, or went above and beyond for a customer.
✨Familiarize Yourself with the Company
Research the organization and its values. Understand their membership model and the products and services they offer. This will help you tailor your answers and show genuine interest in the role.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult customers, managing complaints, and working in a team. Practice your responses to ensure you can articulate your thoughts clearly and confidently.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and engagement.
