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- Tasks: Join a busy team to process orders and provide top-notch customer support.
- Company: Be part of an award-winning medical equipment manufacturer making a global impact.
- Benefits: Enjoy free parking, easy public transport access, and nearby shops for lunch breaks.
- Why this job: Make a difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in customer service or sales administration and knowledge of export documentation is essential.
- Other info: This temporary role offers £13.85 per hour with potential for extension.
Would you like a Customer Service Administrator role within a supportive, welcoming team at a company that makes an impact every day, saving lives in the UK and around the world? Our client, an award-winning manufacturer and supplier of medical equipment, is looking for a Customer Service Administrator to join their friendly, very busy team based at their brand new offices and provide first-class customer support to both UK and international clients.
Your role will involve the timely processing of all orders across the group, ensuring that the correct UK and international (export) documentation needed is prepared and included in the delivery. This will involve working collaboratively alongside internal departments such as sales, service, and warehouse to ensure deadlines and service levels are met.
As Customer Service Administrator, your fast-paced role will include:
- Ensuring the timely processing and end-to-end fulfilment of orders to clients within the UK and exported to international clients
- Communicating with customers by both e-mail and telephone
- Handling queries and addressing customer issues, resolving problems and keeping customers updated
- Reviewing contracts, providing quotations, and processing orders on the ERP system
- Preparing and expediting relevant UK and international/export documentation for orders
- Preparing invoices for orders
I am very interested in speaking with candidates who have experience as a Sales Administrator, Customer Service Administrator, Customer Service Advisor, Export Sales Administrator, or Sales Support Administrator, and who have experience and understanding of preparing export documentation (e.g. commercial invoices, export customs declarations, dangerous goods, shipping according to IATA). Experience using an ERP/CRM system (e.g. Sage, SAP, Navision, MS Dynamics, Axapta, Oracle, Priority) and MS Excel (VLOOKUPs, pivot tables, formulas) for reporting is also important.
Salary £13.85 per hour for this temporary position. This is a temporary position lasting a minimum of 4-6 months, with potential for extension. If you drive, there is free parking either on-site or close by. If you plan to take public transport, the offices are well connected, based within a short walk of the East Croydon – Wimbledon tram line, as well as various bus stops. You also have various shops that are within a short walk at lunchtime.
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy.
Customer Service Administrator employer: Meridian Business Support
Contact Detail:
Meridian Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the specific ERP or CRM systems mentioned in the job description, such as Sage or SAP. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your knowledge of export documentation and regulations. Being able to discuss your experience with commercial invoices and customs declarations during the interview will show that you are well-prepared for the role.
✨Tip Number 3
Practice your communication skills, especially over the phone and via email. Since the role involves handling customer queries, being articulate and clear in your responses will be crucial in making a positive impression.
✨Tip Number 4
Research the company’s impact in the medical equipment sector. Understanding their mission and values will help you align your answers with what they are looking for, showing that you are genuinely interested in contributing to their goals.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Customer Service Administrator or similar roles. Emphasise your skills in processing orders, handling customer queries, and using ERP/CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the medical equipment industry. Mention specific experiences that demonstrate your ability to handle export documentation and work collaboratively with teams.
Highlight Technical Skills: Clearly outline your proficiency in using ERP systems and MS Excel. Provide examples of how you've used VLOOKUPs, pivot tables, and formulas in previous roles to enhance your application.
Showcase Communication Skills: Since the role involves communicating with customers via email and phone, include examples of how you've effectively resolved customer issues and maintained strong relationships in past positions.
How to prepare for a job interview at Meridian Business Support
✨Know the Company and Its Impact
Before your interview, research the company’s mission and the impact it has on saving lives. Understanding their values will help you align your answers with what they stand for, showing that you’re genuinely interested in being part of their team.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Highlight your ability to communicate effectively, both via email and phone, as this role heavily relies on these skills.
✨Familiarise Yourself with Export Documentation
Since the role involves preparing export documentation, brush up on your knowledge of commercial invoices and customs declarations. Being able to discuss your experience with these documents will set you apart from other candidates.
✨Showcase Your ERP/CRM Experience
Be ready to talk about your experience with ERP or CRM systems. If you’ve used any specific software like Sage or SAP, mention how you utilised it in your previous roles, especially in relation to order processing and reporting.
