Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to resolve customer complaints and enhance service quality.
- Company: Join a dynamic company focused on exceptional customer service and employee growth.
- Benefits: Enjoy a 35-hour work week, private medical insurance, gym discounts, and training support.
- Why this job: Make a real impact by improving customer experiences and driving satisfaction.
- Qualifications: Experience in complaint management and strong communication skills are essential.
- Other info: Hybrid working pattern available; refer a friend for a chance to earn rewards.
Are you an experienced Complaints Manager who would like the chance to make an impact in a forward thinking, collaborative business that offers hybrid working? Our client, a well established, industry leading membership organisation have an exciting Complaints Manager opportunity within their customer service department where you will be responsible for overseeing formal complaints and handling escalations, whilst finding ways to minimise issues through reporting and identifying trends / improvements that can be made for members. In the process you will also be managing, supporting and coaching two team members, encouraging areas of strength and identifying areas of development, whilst contributing to the the workload. As Complaints Manager, your new role will involve: Overseeing complaints across all aspects of membership, including financial products and services, on-site issues, booking process issues Ensuring issues are responded to within agreed timescales Being a contact for escalated, unresolved issues Managing and supporting two team members, including performance management, coaching, and supporting development Investigating and replying to complaints, ensuring all information is conveyed to relevant internal and external stakeholders Reporting on key trends, monitoring feedback surveys and analysing data Maintaining and updating response templates I am very interested in speaking with candidates who have experience working as a Complaints Manager or Customer Service Manager, and who has experience in line management and identifying ways to reduce escalations and issues. Salary for this Manager position is c. £34,000 to £36,500 p.a. (depending on experience). Benefits include: hybrid working (working from home), discounts on retail, holidays and gym, assistance towards training courses, private health scheme and more! If you drive, there is free parking close by. If you would be taking public transport, their office is located within 5 minutes walk from the train station – so very easy to get to! “Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy
Complaints Manager employer: Meridian Business Support
Contact Detail:
Meridian Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Manager
✨Tip Number 1
Familiarize yourself with common complaint management frameworks and methodologies. This knowledge will not only help you understand the role better but also demonstrate your commitment to effective complaint resolution during interviews.
✨Tip Number 2
Network with professionals in customer service and complaint management. Engaging with others in the field can provide valuable insights and potentially lead to referrals or recommendations for the position.
✨Tip Number 3
Prepare specific examples of how you've successfully resolved complaints in the past. Being able to share these experiences will showcase your problem-solving skills and ability to handle sensitive situations effectively.
✨Tip Number 4
Research StudySmarter's approach to customer service and complaint resolution. Understanding our values and practices will allow you to align your answers with our company culture during the interview process.
We think you need these skills to ace Complaints Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Complaints Manager position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Highlight Relevant Experience: In your CV and cover letter, emphasize your background in complaint management and customer service. Provide specific examples of how you've successfully resolved complaints and improved processes in previous roles.
Showcase Communication Skills: Since excellent written and verbal communication skills are crucial for this role, ensure that your application is well-written and free of errors. Use clear and concise language to convey your points effectively.
Tailor Your Application: Customize your cover letter to reflect your understanding of the company’s values and how you can contribute to enhancing customer experience. Mention any relevant training or certifications that align with the role.
How to prepare for a job interview at Meridian Business Support
✨Showcase Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to resolve complaints and enhance customer satisfaction.
✨Demonstrate Analytical Skills
Prepare to discuss how you analyze complaint trends and use data to drive improvements. Highlight any tools or methods you've used in the past to monitor and report on these trends.
✨Emphasize Team Collaboration
Since this role involves working closely with various teams, be ready to talk about your experience in collaborative environments. Provide examples of how you've successfully worked with others to resolve issues.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific complaint scenarios. Think through your approach to resolving conflicts and maintaining professionalism, even in challenging situations.
