Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support and develop our case management system while creating insightful business reports.
- Company: Join a dynamic firm with a hybrid work culture in Taunton.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference by improving systems and supporting your colleagues.
- Qualifications: Experience in case management systems and strong skills in Power BI and Excel.
- Other info: Collaborative environment with plenty of chances to learn and advance your career.
The predicted salary is between 36000 - 60000 £ per year.
HYBRID ROLE – Taunton based office.
In this role, you will be responsible for supporting and developing our case management system, producing business reports using SQL, Power BI, and Excel, and providing wider IT support across the firm. You will work closely with colleagues across all departments to ensure systems run smoothly, issues are resolved promptly, and staff are confident in using our technology.
Key Responsibilities:
- Develop, maintain, and troubleshoot workflows, templates, and automation processes within the case management system.
- Design, prepare, and manage business reports and dashboards using tools such as SQL, Power BI, and Excel.
- Provide day-to-day IT support to users, including assistance with hardware, software, and application-related issues.
- Deliver onboarding and refresher training for staff on the case management system and other firm-wide IT platforms.
- Manage and maintain system integrations with third-party tools (e.g., e-signature platforms, court bundling tools, online portals).
- Collaborate with departments to identify opportunities for process improvement and implement effective technical solutions.
Essential Skills & Experience:
- Significant hands-on experience with case management system development and workflow automation.
- Proficiency in Power BI and Excel for data analysis and reporting.
- Strong analytical and problem-solving abilities, with the capability to resolve system and integration issues independently.
- Confident providing IT support in person, via phone, and through email to users with varying levels of technical expertise.
- Excellent communication and interpersonal skills with the ability to explain technical information clearly.
- Experience delivering system training to individuals and groups.
- Highly organised, self-motivated, and able to manage multiple projects or priorities effectively.
Desirable Skills & Experience:
- Proficiency in SQL for data extraction, analysis, and reporting.
- Familiarity with legal practice management systems (e.g., SOS Practice Manager) or similar.
- Experience working with third-party integrations related to case or workflow management systems.
- Previous experience in a legal, financial, or professional services environment.
#J-18808-Ljbffr
Case Management Systems Specialist employer: Meridian Business Support
Contact Detail:
Meridian Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Management Systems Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Case Management Systems Specialist role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience with SQL, Power BI, and Excel. Share specific examples of how you've used these tools to solve problems or improve processes in previous roles.
✨Tip Number 3
Prepare for interviews by brushing up on common case management system challenges. Think about how you would troubleshoot issues or implement new workflows. This will show that you’re not just a tech whiz but also someone who can think critically and creatively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace Case Management Systems Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with case management systems and tools like SQL, Power BI, and Excel. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Case Management Systems Specialist role. Share specific examples of how you've developed workflows or provided IT support in the past – we love a good story!
Show Off Your Problem-Solving Skills: In your application, highlight instances where you've tackled technical issues or improved processes. We’re all about finding effective solutions, so let us know how you’ve made a difference in previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Meridian Business Support
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of case management systems, SQL, Power BI, and Excel. Be ready to discuss specific projects where you've used these tools, as well as any challenges you faced and how you overcame them.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your analytical and problem-solving abilities. Think of situations where you resolved technical issues or improved workflows, and be ready to explain your thought process during the interview.
✨Practice Your Communication
Since you'll be providing IT support and training, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you'd train a colleague on the case management system, so clarity is key!
✨Be Ready to Collaborate
This role involves working closely with various departments, so be prepared to discuss how you've successfully collaborated in the past. Highlight any experience you have in identifying process improvements and implementing solutions across teams.
