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For Companies At a Glance
- Tasks: Drive quality and compliance in care services across Norfolk and Suffolk.
- Company: Established care provider focused on high standards of service.
- Benefits: Competitive salary, performance bonus, monthly car allowance, and generous annual leave.
- Why this job: Make a real difference in people's lives through quality care management.
- Qualifications: Experience in quality or compliance roles within health or social care.
- Other info: Field-based role with opportunities for leadership and professional growth.
The predicted salary is between 46200 - 66000 £ per year.
I am working with a well-established and growing care provider to recruit an experienced Service Quality Manager. This is a senior, influential role focused on ensuring consistently high standards of care across a diverse portfolio of services, including elderly care, homecare, and specialist care services.
The role is predominantly field-based across Norfolk and Suffolk, with occasional travel to other locations as required.
The Role
As Service Quality Manager, you will play a pivotal role in driving quality, compliance, and continuous improvement across services. Working closely with senior leaders, operational teams, and registered managers, you will support and challenge teams to deliver outstanding, person-centred care that meets regulatory and organisational standards.
Key Responsibilities
- Monitoring, assessing, and improving service quality across multiple care settings
- Ensuring compliance with CQC regulations, particularly within homecare
- Supporting managers through audits, inspections, and action planning
- Embedding a culture of excellence, accountability, and continuous improvement
- Providing clear guidance, coaching, and leadership to operational teams
About You
- Proven experience in a quality, compliance, or governance role within health or social care
- Strong working knowledge of CQC homecare regulations and standards
- Excellent leadership, communication, and stakeholder engagement skills
- A proactive, solutions-focused approach with strong decision-making ability
- High attention to detail and the ability to manage competing priorities
- A genuine commitment to person-centred care and quality improvement
- A full UK driving licence
Benefits Package
- Excellent performance-related bonus
- Monthly car allowance
- 25 days annual leave plus
Service Quality Manager in Bungay employer: Meridian Business Support
Contact Detail:
Meridian Business Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Quality Manager in Bungay
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand their values and how they align with your commitment to person-centred care. This will help you showcase your passion and fit for the role.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to quality management and compliance. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Quality Manager in Bungay
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Quality Manager role. Highlight your experience in quality and compliance within health or social care, and don’t forget to showcase your leadership skills. We want to see how you can drive quality and improvement!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about person-centred care and how your proactive approach aligns with our values at StudySmarter. Keep it engaging and relevant to the role.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to improve service quality and compliance. Numbers and outcomes speak volumes, so let us know how you've made a difference in previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Meridian Business Support
✨Know Your Regulations
Make sure you brush up on CQC regulations and standards before the interview. Being able to discuss how these apply to the role will show that you’re not just familiar with the requirements, but that you can also ensure compliance in practice.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or improved service quality in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your proactive approach and decision-making abilities.
✨Demonstrate Your Commitment to Care
Be ready to talk about your passion for person-centred care. Share specific instances where you’ve made a difference in service delivery or quality improvement, as this will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to quality and compliance. This not only shows your interest in the role but also gives you a chance to assess if their values align with yours.
