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- Tasks: Drive quality and compliance in care services across Norfolk and Suffolk.
- Company: Established care provider focused on high standards and staff wellbeing.
- Benefits: Competitive salary, performance bonuses, car allowance, and generous leave.
- Why this job: Make a real difference in people's lives through quality care management.
- Qualifications: Experience in quality roles within health or social care and strong leadership skills.
- Other info: Supportive environment with clear career progression and professional development opportunities.
I am working with a well-established and growing care provider to recruit an experienced Service Quality Manager. This is a senior, influential role focused on ensuring consistently high standards of care across a diverse portfolio of services, including elderly care, homecare, and specialist care services.
The role is predominantly field-based across Norfolk and Suffolk, with occasional travel to other locations as required.
The Role
As Service Quality Manager, you will play a pivotal role in driving quality, compliance, and continuous improvement across services. Working closely with senior leaders, operational teams, and registered managers, you will support and challenge teams to deliver outstanding, person-centred care that meets regulatory and organisational standards.
Key responsibilities include:
- Monitoring, assessing, and improving service quality across multiple care settings
- Ensuring compliance with CQC regulations, particularly within homecare
- Supporting managers through audits, inspections, and action planning
- Embedding a culture of excellence, accountability, and continuous improvement
- Providing clear guidance, coaching, and leadership to operational teams
Reporting to: Senior Operations Leadership / Director of Service Quality
About You
To be successful in this role, you will bring:
- Proven experience in a quality, compliance, or governance role within health or social care
- Strong working knowledge of CQC homecare regulations and standards
- Excellent leadership, communication, and stakeholder engagement skills
- A proactive, solutions-focused approach with strong decision-making ability
- High attention to detail and the ability to manage competing priorities
- A genuine commitment to person-centred care and quality improvement
- A full UK driving licence
Whats on Offer
This organisation is committed to supporting its people and recognises the link between staff wellbeing and high-quality care outcomes. You can expect:
- A comprehensive induction and structured training programme
- Clear opportunities for professional development and career progression
- A supportive, values-led working environment
Benefits Package
- Excellent performance-related bonus
- Monthly car allowance
- 25 days annual leave plus bank holidays
- Loyalty bonus up to 5 additional annual leave days with length of service
- Company pension scheme
- Employee Assistance Programme
- Employee Wellness & Health Assured programme
- Blue Light Card (enrolment fee reimbursed)
- Full DBS disclosure paid for
- Employee benefits and discount scheme
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
Service Quality Manager in Norwich employer: Meridian Business Support Limited
Contact Detail:
Meridian Business Support Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Quality Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for a Service Quality Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to quality care and compliance, so you can showcase how your experience aligns with their mission. We want you to shine!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to quality improvement and compliance. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Quality Manager in Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Quality Manager role. Highlight your experience in quality and compliance within health or social care, and don’t forget to showcase your leadership skills. We want to see how you can drive quality and continuous improvement!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about person-centred care and how your proactive approach aligns with our values. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Relevant Experience: When filling out your application, be sure to highlight specific examples of how you've ensured compliance with CQC regulations or improved service quality in previous roles. We’re looking for concrete evidence of your impact in similar settings.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensures you get all the latest updates from us. Don’t miss out!
How to prepare for a job interview at Meridian Business Support Limited
✨Know Your Regulations
Make sure you brush up on CQC homecare regulations and standards before the interview. Being able to discuss these confidently will show that you’re not just familiar with the role but also committed to maintaining high-quality care.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams or improved service quality in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Demonstrate a Person-Centred Approach
Be ready to discuss how you’ve implemented person-centred care in your past experiences. Share specific instances where you’ve made a difference in residents' lives, as this aligns perfectly with the values of the organisation.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to quality improvement and staff support. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
