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- Tasks: Be the first point of contact for customers, resolving their queries with empathy.
- Company: Join an award-winning international company with 27,000 colleagues across 7 countries.
- Benefits: Enjoy a salary of £23,917pa, performance bonuses, and hybrid working after training.
- Why this job: Kickstart your career in banking while making a real impact on customer experiences.
- Qualifications: Great telephone manner, problem-solving skills, and attention to detail are essential.
- Other info: Start date is January 7th, 2025, with shifts between 07:00 and 23:00.
The predicted salary is between 21500 - 27000 £ per year.
We are looking for a Customer Service ? Advisor to join a national Customer Contact Team based in a call centre environment in Belfast ( BT1 ) This role is STARTING 7TH JANUARY 2025 Start your new career within the Banking & Financial services sector , our award-winning international company operates in 7 countries and have 27,000 colleagues . Salary – £23,917pa + proformance based bonus available Any 5 days out of 7 Includes Weekend Work on rotation Shifts times between 07:00to 23:00 Latest start time 15:00 Contracted to 3 8.33 hours per week ** Hybrid working Offered after initial 1216-weekin-house training** As a? Customer Service ? Advisor, ?you will be the? first point of contact? for ?customers . Through? great conversations, ?you will? understand the customers situation ,?take full ownership during the? investigation of the situation? and?support the customer to?a resolution . Working as part of the customer service team , you will? ensure all calls ?in are? answered within company guidelines , providing?excellent customer service, navigating multiple systems ?during the calls to find and log all details to support finding the answers, so? strong computer skills ?coupled with the ability to deal with sometimes? distressed or upset customers is a must . Due to the nature of this role, coming from a? Regulated ?background is advantageous, but not necessary as long as you?have a? great telephone manner ,?a? problem-solving mind,? and a ?flare for resolving issues. A DBS and Financial check will be completed?as part of the vetting process. Customer Service Advisor – Role & Responsibilities: Make sure to put customers first – taking ownership of their queries building rapport quickly and providing the highest level of customer experience learn to act with skill and diligence – treating customers sensitively and caring about helping them move forward with their futures. Diagnose a full range of customer needs, providing appropriate product information, help and support to meet the needs identified Possess good attention to detail and grow the confidence to spot and call out issues and trends to improve customers’ journey and experiences and escalate in briefing activities Make sure all customers are acknowledged and responded to within pre-arranged service levels and timeframes Make sure all interactions are fully, accurately and consistently logged and updated on the customer service systems Respond positively to customer objections using a range of questioning techniques, demonstrating empathy and understanding Take responsibility for managing your own workload to ensure all response times are met or exceeded Take personal ownership to keep knowledge of products, policy and procedures up to date Build and maintain strong working relationships with other parts of the organisation to support the delivery of outcomes and great customer experiences Proactively identify and escalate risks, taking responsibility for complying with all policies, procedures and regulatory requirements Customer Service Advisor – Experience & attributes: Proven ability to deliver an outstanding customer experience in difficult situations Experience within customer service or hospitality welcome Be able to effectively communicate verbally and written Hold excellent attention to detail, with the ability to assess and understand information The ability to manage own workload and prioritise accordingly The confidence to make decisions within agreed discretionary limits APPLY ONLINE TODAY and a member of the team will be in touch Would also suit: Customer Service Advisor, Customer service, Contact Centre Advisor, Call Centre Advisor, Customer Advisor, Complaints Advisor, call handler, telesales, B2C, B2B, Sky, call centre, Tech adviser, Sales adviser, retail, Retail assistant. Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy. JBRP1_UKTJ
Meridian Business Support Limited | Customer Service Advisor | belfast employer: Meridian Business Support Limited
Contact Detail:
Meridian Business Support Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meridian Business Support Limited | Customer Service Advisor | belfast
✨Tip Number 1
Familiarize yourself with the banking and financial services sector. Understanding the basics of this industry will help you engage in meaningful conversations with customers and demonstrate your commitment to the role.
✨Tip Number 2
Practice your telephone communication skills. Since you'll be the first point of contact for customers, being able to convey empathy and understanding over the phone is crucial. Role-play scenarios with friends or family to build your confidence.
✨Tip Number 3
Get comfortable with using multiple computer systems. As a Customer Service Advisor, you'll need to navigate various platforms quickly. Familiarize yourself with common customer service software to improve your efficiency during calls.
✨Tip Number 4
Showcase your problem-solving skills. Think of examples from your past experiences where you've successfully resolved issues for customers. Being able to articulate these situations will highlight your ability to handle challenging interactions.
We think you need these skills to ace Meridian Business Support Limited | Customer Service Advisor | belfast
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Customer Service Advisor position. Tailor your application to highlight relevant experiences that demonstrate your ability to handle customer queries effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or similar roles. Use specific examples to showcase your problem-solving skills and ability to manage difficult situations with empathy.
Showcase Communication Skills: Since the role requires excellent verbal and written communication skills, ensure your application reflects this. Use clear and concise language, and consider including examples of how you've successfully communicated with customers in the past.
Prepare for the Vetting Process: Be aware that a DBS and financial check will be part of the vetting process. Ensure you have all necessary documentation ready and be prepared to discuss your background if required.
How to prepare for a job interview at Meridian Business Support Limited
✨Show Your Customer-Centric Attitude
Make sure to emphasize your commitment to putting customers first. Share examples from your past experiences where you took ownership of a customer's issue and successfully resolved it, demonstrating your ability to build rapport quickly.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific situations where you had to diagnose customer needs and provide appropriate solutions. Highlight your problem-solving mindset and how you approach difficult conversations with empathy and understanding.
✨Highlight Attention to Detail
Since the role requires good attention to detail, be ready to talk about how you ensure accuracy in your work. You might want to mention any systems or processes you use to keep track of customer interactions and how you log details consistently.
✨Familiarize Yourself with the Company
Research Meridian Business Support and understand their values and the services they offer. Being knowledgeable about the company will help you answer questions more effectively and show your genuine interest in the role.
