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- Tasks: Join our team as a Customer Service Executive, managing accounts and ensuring customer satisfaction.
- Company: We are a leading manufacturer in the commercial catering industry, based in Stirling.
- Benefits: Enjoy 34 days of annual leave, a Cycle to Work Scheme, and career development opportunities.
- Why this job: Be part of a supportive team, enhance your skills, and make a real impact on customer relationships.
- Qualifications: Previous customer service experience is preferred; strong communication and IT skills are essential.
- Other info: This is a permanent role with a salary up to £26,000 per annum.
The predicted salary is between 15600 - 18240 £ per year.
We are recruiting for a Customer Service Executive to join a well established manufacturer supplying the commercial catering industry based in Stirling. This is a permanent position working Monday to Friday 9am-5pm/ 8.30am-4.30pm (37 hours per week) offering a salary up to £26,000 per annum plus excellent benefits! As Customer Service Executive reporting into the Customer Service Manager you will be part of a team of 5 in total providing a complete account management service, from enquiry through to dispatchand after sales service working hand in hand with our external sales team. Your main duties will include: Answering calls and queries accurately and consistently from customers within your specified accounts Build and maintain a solid relationship with your customers remaining polite, diligent, positive and professional at all times demonstrating knowledge and building customer confidence. Ensure accuracy of all customer details and all communication is correctly recorded on computer system. Offer guidance and assistance/rectification to matters raised and to understand the scope of problems. Manage customer expectations through clearly explaining the situation, next steps and potential outcomes. Take ownership of queries, resolving routine non-complex issues yourself and escalating more complex issues to your line manager. Contribute to improving the business, protecting, and enhancing the reputation of the company, by putting forward new ideas and, when requested to do so, implementing change. Coordinate, plan and execute distribution operations. Work with logistic partners to coordinate booking slots, pick-ups and delivery activities. We are really keen to hear from applicants with the following skills and experience: Previous experience within a telephone based Customer Service role ideally from within manufacturing, logistics or production Confidence to communicate and build strong relationships with customers Ability to work within a fast paced and targeted environment Good IT skills including Excel, and any knowledge of Salesforce or SysPro would be advantageous Your own transport is required due to the location of the site Benefits: 34 days annual leave Cycle to Work Scheme Benefits Portal with retail discounts Pension Scheme Life Assurance Free Secure Onsite Parking Career Development Opportunities Please apply today or call us to discuss this Customer Service Executive role in more detail! Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy. JBRP1_UKTJ
Customer Service Executive employer: Meridian Business Support Limited
Contact Detail:
Meridian Business Support Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarize yourself with the commercial catering industry. Understanding the specific needs and challenges of this sector will help you engage more effectively with potential customers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role is telephone-based, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Highlight any experience you have with customer relationship management (CRM) systems like Salesforce or SysPro. If you don’t have direct experience, consider taking a short online course to familiarize yourself with these tools.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. This position involves working closely with both the customer service team and external sales team, so demonstrating your ability to work well in a team environment will be crucial.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in telephone-based roles. Emphasize any experience you have in manufacturing, logistics, or production to align with the job requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and ability to build relationships with customers. Mention specific examples of how you've successfully managed customer queries in the past.
Highlight IT Skills: Since good IT skills are essential for this role, be sure to mention your proficiency in Excel and any experience with Salesforce or SysPro. This will demonstrate your capability to handle the technical aspects of the job.
Show Enthusiasm for the Role: In your application, express your enthusiasm for the Customer Service Executive position and the opportunity to contribute to the company's reputation. Highlight your willingness to implement new ideas and improve processes.
How to prepare for a job interview at Meridian Business Support Limited
✨Show Your Customer Service Skills
Be prepared to discuss your previous experience in customer service roles. Highlight specific examples where you successfully resolved customer queries or built strong relationships, as this will demonstrate your ability to excel in the position.
✨Demonstrate Your IT Proficiency
Since good IT skills are essential for this role, be ready to talk about your experience with software like Excel, Salesforce, or SysPro. If you have any relevant examples of how you've used these tools to improve efficiency or accuracy, share them!
✨Understand the Company and Industry
Research the company and the commercial catering industry before the interview. Understanding their products, services, and market position will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask the interviewer about the team dynamics, company culture, or growth opportunities. This not only shows your enthusiasm for the role but also helps you assess if the company is the right fit for you.
