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- Tasks: Drive quality and compliance in care services across Norfolk and Suffolk.
- Company: Established care provider focused on high standards and staff wellbeing.
- Benefits: Competitive salary, performance bonuses, car allowance, and generous leave.
- Why this job: Make a real difference in people's lives through quality care management.
- Qualifications: Experience in quality roles within health or social care and strong leadership skills.
- Other info: Supportive environment with clear career progression and professional development opportunities.
The predicted salary is between 46000 - 64000 £ per year.
I am working with a well-established and growing care provider to recruit an experienced Service Quality Manager. This is a senior, influential role focused on ensuring consistently high standards of care across a diverse portfolio of services, including elderly care, homecare, and specialist care services. The role is predominantly field-based across Norfolk and Suffolk, with occasional travel to other locations as required.
The Role
As Service Quality Manager, you will play a pivotal role in driving quality, compliance, and continuous improvement across services. Working closely with senior leaders, operational teams, and registered managers, you will support and challenge teams to deliver outstanding, person-centred care that meets regulatory and organisational standards.
Key responsibilities include:
- Monitoring, assessing, and improving service quality across multiple care settings
- Ensuring compliance with CQC regulations, particularly within homecare
- Supporting managers through audits, inspections, and action planning
- Embedding a culture of excellence, accountability, and continuous improvement
- Providing clear guidance, coaching, and leadership to operational teams
Reporting to: Senior Operations Leadership / Director of Service Quality
About You
To be successful in this role, you will bring:
- Proven experience in a quality, compliance, or governance role within health or social care
- Strong working knowledge of CQC homecare regulations and standards
- Excellent leadership, communication, and stakeholder engagement skills
- A proactive, solutions-focused approach with strong decision-making ability
- High attention to detail and the ability to manage competing priorities
- A genuine commitment to person-centred care and quality improvement
- A full UK driving licence
Whats on Offer
This organisation is committed to supporting its people and recognises the link between staff wellbeing and high-quality care outcomes. You can expect:
- A comprehensive induction and structured training programme
- Clear opportunities for professional development and career progression
- A supportive, values-led working environment
Benefits Package
- Excellent performance-related bonus
- Monthly car allowance
- 25 days annual leave plus bank holidays
- Loyalty bonus up to 5 additional annual leave days with length of service
- Company pension scheme
- Employee Assistance Programme
- Employee Wellness & Health Assured programme
- Blue Light Card (enrolment fee reimbursed)
- Full DBS disclosure paid for
- Employee benefits and discount scheme
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
Service Quality Manager in Bungay employer: Meridian Business Support Limited
Contact Detail:
Meridian Business Support Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Quality Manager in Bungay
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for a Service Quality Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to quality care and compliance, so you can showcase how your experience aligns with their mission. We want you to shine!
✨Tip Number 3
Practice your responses to common interview questions, especially those related to leadership and quality improvement. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in their job search.
We think you need these skills to ace Service Quality Manager in Bungay
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Quality Manager role. Highlight your experience in quality, compliance, and governance within health or social care. We want to see how your skills align with the job description!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about person-centred care and how you can drive quality and compliance. Keep it engaging and relevant to the role.
Showcase Your Leadership Skills: As a Service Quality Manager, you'll need strong leadership skills. In your application, share examples of how you've successfully led teams or projects in the past. We love to see proactive, solutions-focused approaches!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Meridian Business Support Limited
✨Know Your Regulations
Make sure you brush up on CQC regulations and standards before the interview. Being able to discuss how these apply to the role of Service Quality Manager will show that you’re not just familiar with the requirements, but that you can also implement them effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past, especially in a care setting. Highlight your ability to coach and guide others towards achieving high standards of care, as this is crucial for the role.
✨Demonstrate a Person-Centred Approach
Be ready to discuss your commitment to person-centred care. Share specific instances where you’ve improved service quality by focusing on individual needs and preferences, as this aligns perfectly with the organisation's values.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to quality improvement and compliance. This not only shows your interest in the role but also gives you a chance to assess if their values align with yours.
