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- Tasks: Manage customer calls, resolve queries, and build strong relationships.
- Company: Join a global financial services organisation with a supportive culture.
- Benefits: Earn £25,000 pa plus bonuses, hybrid working, and 28 days holiday.
- Other info: Great opportunity for those in Ayrshire looking to progress their careers.
- Why this job: Kickstart your career in a dynamic team focused on growth and development.
- Qualifications: Customer service experience and strong computer skills required.
The predicted salary is between 25000 - 25000 £ per year.
Pertemps are currently working with a global financial services organisation, who are looking for Debt Collections Agents to join their busy team. We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems and speaking on the phone. This company and role will offer you the opportunity to come in and progress to your strengths. If you are an outcome-focused and confident individual, then we want to hear from you. This role will be working in a collaborative team who are always looking to upskill. If you are Ayrshire based and looking for an opportunity in the local area, then apply below to hear more! We are keen to speak to those from Customer Service, Retail and Hospitality backgrounds!
Overview of some benefits:
- Salary: £25,000 pa and opportunity to earn up to £300 bonus per month
- Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
- 37.5 hours per week (Mon-Thu Shifts across 8am - 8pm, Fri 9am - 5pm & 1 in 3 Sat 8am - 2pm)
- 28 days holidays (increasing to 31 days after 5 years)
- Pension (5% employee and minimum 4% employer contributions)
- Life Assurance (3 x annual salary)
- Free medical, dental and optical healthcare cash plan
Responsibilities:
- Manage a pipeline of both inbound and outbound calls to resolve customer queries.
- Create strong and trustworthy relationships with customers.
- Navigate and update relevant systems with customer information.
- Work to achieve set KPIs, ensuring these are met on a weekly basis.
- Ensure adherence to company policies and procedures.
Skills and Experience:
- Driven and confident individual, willing to learn new skills.
- Strong Customer Service experience.
- Experience working to meet set KPIs.
- Available for Monday-Friday and occasional Saturday shifts.
- Strong computer skills.
Please apply now if you are interested in this role.
Customer Support Advisor in Kilmarnock employer: Meriden Media
Contact Detail:
Meriden Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Kilmarnock
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you chat with them, drop in some insights about their recent projects or achievements to impress them.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle those customer queries.
✨Tip Number 3
Be outcome-focused! During your conversations, highlight your past experiences where you’ve achieved targets or resolved issues effectively. Show them you’re all about getting results!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Advisor in Kilmarnock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any relevant achievements to show us you're the right fit for the role.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the position and explain why you want to join our team. Keep it concise but engaging, and don’t forget to mention your confidence in navigating systems.
Showcase Your Skills: In your application, be sure to highlight your strong computer skills and experience with KPIs. We want to see how you've successfully managed customer queries in the past, so give us some examples!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive!
How to prepare for a job interview at Meriden Media
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their services and what sets them apart in the financial sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about customer support, prepare examples from your past experiences that highlight your customer service skills. Think of specific situations where you resolved issues or built strong relationships with customers, as these stories will resonate well with the interviewers.
✨Practice Your Phone Etiquette
Given that you'll be handling calls, practice your phone communication skills. You might want to do mock calls with a friend or family member. Focus on being clear, confident, and friendly, as this will reflect how you interact with customers in the role.
✨Prepare for KPI Discussions
Since meeting KPIs is crucial for this position, be ready to discuss how you've successfully met targets in previous roles. Bring data or examples that demonstrate your ability to work towards goals, as this will show you're outcome-focused and driven.