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- Tasks: Manage customer calls and resolve queries while building strong relationships.
- Company: Join a global financial services organisation with a supportive culture.
- Benefits: Earn £25,000 plus bonuses, enjoy hybrid working, and receive excellent healthcare.
- Why this job: Kickstart your career in a dynamic team focused on growth and development.
- Qualifications: Confident communicator with strong customer service skills and computer proficiency.
- Other info: Great opportunity for career progression in a local Ayrshire role.
The predicted salary is between 25000 - 25000 £ per year.
Location: Kilmarnock (Hybrid)
Salary: £25,000 + monthly bonus
Start date is 16th of February 2026, interviews happening now!
Pertemps are currently working with a global financial services organisation, who are looking for Customer Solutions Agents to join their busy team. We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company. You must be confident navigating various systems, and confident speaking on the phone.
This company and role will offer you the opportunity to come in and progress to your strengths. If you are an outcome focused and confident individual then we want to hear from you! This role will be working in a collaborative team who are always looking to upskill! If you are Ayrshire based and looking for an opportunity in the local area then apply below to hear more! We are keen to speak to those from Customer Service, Retail and Hospitality backgrounds!
Overview of some benefits:
- Salary: £25,000 pa and opportunity to earn up to £500 bonus per month
- Hybrid working: 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
- 37.5 hours per week (Mon-Thu Shifts across 8am - 8pm, Fri 9am - 5pm & 1 in 3 Sat 8am - 2pm)
- 28 days holidays (increasing to 31 days after 5 years)
- Pension (5% employee and minimum 4% employer contributions)
- Life Assurance (3 x annual salary)
- Free medical, dental and optical healthcare cash plan
Responsibilities:
- Manage a pipeline of both inbound and outbound calls to resolve customer queries.
- Create strong and trustworthy relationships with customers.
- Navigate and update relevant systems with customer information.
- Work to achieve set KPIs, ensuring these are met on a weekly basis.
- Ensure adherence to company policies and procedures.
Skills and Experience:
- Driven and Confident individual, willing to learn new skills.
- Strong Customer Service experience.
- Experience working to meet set KPIs.
- Available for Monday-Friday and occasional Saturday Shifts.
- Strong Computer Skills.
You must be able to pass a credit check and disclosure check to be successful in this position. For more information on these positions, please apply to the link and one of our Team will be in touch.
Call Centre Agent in Kilmarnock employer: Meriden Media
Contact Detail:
Meriden Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre Agent in Kilmarnock
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the global financial services organisation. Understanding their values and mission can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you feel more confident when navigating customer queries and ensure you’re ready to showcase your strong customer service skills during the interview.
✨Tip Number 3
Be prepared to discuss your KPIs! Since this role involves meeting set KPIs, think about how you've achieved targets in previous jobs. Share specific examples that highlight your drive and ability to deliver results.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Call Centre Agent in Kilmarnock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any relevant achievements to show us you're the right fit for the Call Centre Agent role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've excelled in customer service roles and how you can contribute to our team’s success.
Showcase Your Communication Skills: Since this role involves a lot of phone interaction, make sure your written application demonstrates your communication skills. Keep it clear, concise, and friendly – just like how you'd speak to a customer!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Meriden Media
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Practice Your Phone Skills
Since this role involves a lot of phone communication, practice speaking clearly and confidently over the phone. You could even do mock calls with a friend or family member to get comfortable with handling different types of customer queries.
✨Showcase Your Customer Service Experience
Be ready to discuss your previous customer service roles and how they relate to this position. Use specific examples to highlight your problem-solving skills and ability to build relationships with customers, as these are key for a Call Centre Agent.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in this role. This shows that you're proactive and serious about your potential future with the company.
