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- Tasks: Manage customer queries through calls and build strong relationships.
- Company: Global financial services organisation with a supportive culture.
- Benefits: £25,000 salary, up to £300 bonus, hybrid working, and 28 days holiday.
- Other info: Opportunities for professional development and career progression.
- Why this job: Join a driven team and grow your career in a dynamic environment.
- Qualifications: Strong customer service skills and confidence in navigating systems.
The predicted salary is between 25000 - 25000 £ per year.
Pertemps are currently working with a global financial services organisation, who are looking for Debt Collections Agents to join their busy team. We are keen to speak to hardworking and driven individuals who are looking to build a career within a strong and supportive company.
You must be confident navigating various systems, and confident speaking on the phone. This company and role will offer you the opportunity to come in and progress to your strengths. If you are an outcome-focused and confident individual then we want to hear from you.
This role will be working in a collaborative team who are always looking to upskill. If you are Ayrshire based and looking for an opportunity in the local area then apply below to hear more! We are keen to speak to those from Customer Service, Retail and Hospitality backgrounds!
Overview of some benefits:- Salary: £25,000 pa and opportunity to earn up to £300 bonus per month
- Hybrid working 3 days in our Kilmarnock office and 2 days working at home (after 3 months)
- 37.5 hours per week (Mon-Thu Shifts across 8am 8pm, Fri 9am 5pm & 1 in 3 Sat 8am 2pm)
- 28 days holidays (increasing to 31 days after 5 years)
- Pension (5% employee and minimum 4% employer contributions)
- Life Assurance (3 x annual salary)
- Free medical, dental and optical healthcare cash plan
- Manage a pipeline of both inbound and outbound calls to resolve customer queries.
- Create strong and trustworthy relationships with customers.
- Navigate and update relevant systems with customer information.
- Work to achieve set KPIs, ensuring these are met on a weekly basis.
- Ensure adherence to company policies and procedures.
- Driven and Confident individual, willing to learn new skills.
- Strong Customer Service experience.
- Experience working to meet set KPIs.
- Available for Monday-Friday and occasional Saturday Shifts.
- Strong Computer Skills.
Please apply now if you are interested in this role.
Locations
Customer Support Advisor in Kilmarnock, Scotland employer: Meriden Media
Contact Detail:
Meriden Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor in Kilmarnock, Scotland
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you chat with them, drop in some insights about their recent projects or achievements to impress them.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of calls, try role-playing with a friend. Get comfortable navigating systems while chatting, so you can multitask like a pro during the real deal.
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you’ve gone above and beyond for a customer. This will help you stand out as someone who’s outcome-focused and ready to tackle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for driven individuals like you to join our supportive team!
We think you need these skills to ace Customer Support Advisor in Kilmarnock, Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service background and any relevant achievements to show us you're the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've excelled in previous roles, especially in customer service or similar environments.
Showcase Your Communication Skills: Since this role involves a lot of phone work, make sure your written application demonstrates your ability to communicate clearly and effectively. We want to see that you can convey information in a straightforward manner.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Meriden Media
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their services and what sets them apart in the financial sector. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about managing customer queries, be ready to share specific examples from your past experiences in customer service. Highlight situations where you resolved issues or built strong relationships with customers, as this will demonstrate your capability for the position.
✨Practice Your Phone Etiquette
As you'll be handling calls, practice speaking clearly and confidently over the phone. You might even want to do a mock call with a friend to get comfortable. Remember, your tone and clarity can make a huge difference in how customers perceive you.
✨Prepare for KPI Discussions
Be ready to discuss how you've met or exceeded KPIs in previous roles. Think of specific metrics you achieved and how you did it. This will show that you're outcome-focused and understand the importance of performance in a customer support role.