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- Tasks: Help protect customers from fraud by investigating and analyzing transactions.
- Company: Join Pertemps, one of the UK's largest independent recruitment agencies.
- Benefits: Earn £13.60 per hour with potential shift allowances; flexible hours.
- Why this job: Make a real impact by safeguarding customers and enhancing your problem-solving skills.
- Qualifications: Strong interpersonal skills and knowledge of fraud prevention tools required.
- Other info: Work 35 hours a week with shifts between 8am and 10pm, including some bank holidays.
Job Title: Customer Service & Operations Analyst – Fraud Prevention Duration: 12 month’s Hours: You'll work 35 hours over 5 days between the hours of 8am and 10:00pm, Monday to Sunday and will include some bank holidays. We'll discuss your hours in more detail at interview stage. Example shift pattern – Mon, Tues, Wed, Thurs 12:00pm – 8:00pm; Sun 9:00am – 5:00pm Location: Manchester Salary: £13.60 per hour; plus shift allowance payments for working outside core business hours (up to £16.62 p/hr for some shifts). Pay review taking place for April 2025. Start Date: 10th March 2025 About the Role Day-to-day, you’ll be utilising high-risk identification strategies to detect fraudsters and protect genuine customers from becoming victims of financial crime. That way you can help their customers remain safe when they bank. Alongside this, you’ll be investigating and analysing queries accurately and raising them with relevant internal and external parties without delay, escalating where appropriate, while reviewing all processing errors and customer complaints to identify trends and their training needs. Key Responsibilities • Delivering customer and business outcomes by processing, authorising and investigating all transactions to defined key performance indicators and service level agreements • Accurately collecting the required information from our customers and business and suggesting areas of improvement in your daily role • Providing your subject matter expertise within the Fraud Prevention team on emerging trends and our customer needs • Using red flag indicators and high-risk data from a range of systems to stop fraudsters and to shield our customers from financial crime • Resolving complex fraud queries in line with agreed processes, procedures and service level agreements to provide fair customer outcomes About You To excel in this role, you will need: • Strong interpersonal skills to build trust and address sensitive topics with stakeholders. • Knowledge of the industry, including products, processes, and fraud prevention tools. • Expertise in delivering outstanding customer service while handling complex fraud queries. • Sharp attention to detail for identifying risks to customers and the bank. • Clear communication skills to explain information in an easy-to-understand way. About Pertemps As a flexible employee of Pertemps Recruitment Partnership Ltd, you will be joining a Company that holds the distinction of being one of the largest and most successful independent recruitment agencies in the country. Our pioneering spirit and ability to tap into the uniqueness of everyone’s talents has enabled us to open doors for our employees, our clients, and our applicants too. Our philosophies and rewards are built very much on mutual trust and respect within the style of a partnership in which we hope you will feel both fulfilled and valued as a person
Customer Service Analyst - Fraud Prevention employer: Meriden Media
Contact Detail:
Meriden Media Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Analyst - Fraud Prevention
✨Tip Number 1
Familiarize yourself with common fraud prevention tools and techniques. Understanding the latest trends in financial crime will not only help you in the role but also impress us during the interview.
✨Tip Number 2
Practice your communication skills, especially in explaining complex topics simply. This is crucial for addressing sensitive issues with customers and stakeholders effectively.
✨Tip Number 3
Showcase your attention to detail by preparing examples of how you've identified risks or resolved complex queries in previous roles. We value candidates who can demonstrate this skill.
✨Tip Number 4
Be ready to discuss your experience with customer service and how you've handled challenging situations. Highlighting your interpersonal skills will be key to standing out in our selection process.
We think you need these skills to ace Customer Service Analyst - Fraud Prevention
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Analyst - Fraud Prevention position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or fraud prevention. Use specific examples that demonstrate your ability to handle complex queries and deliver outstanding customer service.
Showcase Your Skills: Clearly outline your strong interpersonal skills, attention to detail, and clear communication abilities in your application. These are crucial for the role and should be evident in your writing.
Tailor Your Cover Letter: Write a personalized cover letter that addresses why you are a good fit for the role. Mention your knowledge of the industry and any relevant tools or processes you are familiar with, linking them back to the job requirements.
How to prepare for a job interview at Meriden Media
✨Showcase Your Fraud Prevention Knowledge
Make sure to highlight your understanding of fraud prevention tools and strategies during the interview. Discuss any relevant experience you have in identifying high-risk transactions and how you've successfully protected customers from financial crime.
✨Demonstrate Strong Interpersonal Skills
Since this role involves addressing sensitive topics with stakeholders, be prepared to share examples of how you've built trust and communicated effectively in challenging situations. This will show your ability to handle complex fraud queries with empathy.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Practice articulating how you would approach specific fraud cases, including the steps you would take to investigate and resolve them while adhering to service level agreements.
✨Emphasize Attention to Detail
Highlight your sharp attention to detail by discussing past experiences where you identified risks or processing errors. Be ready to explain how your meticulous nature contributes to delivering fair customer outcomes and improving overall processes.
