At a Glance
- Tasks: Lead a high-performing claims team and drive operational excellence in a dynamic environment.
- Company: Join an award-winning firm with a strong reputation in the insurance industry.
- Benefits: Enjoy a competitive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Collaborative and inclusive work culture with a focus on continuous improvement.
- Why this job: Make a real impact by shaping team culture and strategy in a respected organisation.
- Qualifications: Extensive claims experience and proven leadership skills are essential.
The predicted salary is between 50000 - 65000 £ per year.
A senior leadership opportunity within an award‑winning organisation, overseeing a high‑performing professional indemnity claims function. As Claims Manager, you will provide strategic direction, operational oversight and technical leadership across a team of Claims Handlers, Senior Handlers and Technical Specialists. You will play a pivotal role in shaping team capability, strengthening insurer relationships and ensuring the delivery of a market‑leading delegated authority claims service. The position is based in Bristol.
Key Responsibilities
- Strategic team leadership - driving performance, capability and engagement across a multi‑level claims team.
- Client relationship ownership - acting as a senior point of contact for insurer partners, ensuring a collaborative and solutions‑focused approach.
- Operational excellence - ensuring consistent compliance with SLAs, KPIs and delegated authority frameworks.
- Technical governance - overseeing file quality, technical accuracy and adherence to best practice.
- Management information oversight - ensuring the integrity of MI and reporting across the account, including liaison with internal administration teams.
- Capability development - delivering technical training, coaching and mentoring to enhance expertise across the department.
- Risk and trend analysis - identifying emerging issues and escalating insights to senior leadership and insurer clients.
- Stakeholder engagement - preparing for and chairing key meetings, representing the claims function with professionalism and authority.
- Continuous improvement - evaluating and enhancing processes, procedures and operational workflows.
Experience & Expertise
- Extensive technical claims experience, ideally within professional indemnity or complex commercial lines.
- Strong understanding of relevant legislation, policy wordings and claims methodologies.
- Proven leadership experience, with the ability to inspire, develop and manage a multi‑disciplinary team.
- Demonstrated success in building and maintaining insurer and stakeholder relationships.
- Commercially astute, with the ability to balance technical rigour with operational efficiency.
- A collaborative, inclusive leadership style aligned with a high‑performance culture.
Why This Role Stands Out
- Join an award‑winning, nationally recognised firm with a strong reputation in insurance and claims.
- Lead a growing team with genuine influence over culture, performance and future strategy.
- Benefit from a very competitive salary and a comprehensive benefits package supporting wellbeing, flexibility and professional development.
Please click on apply or call Lucy at Pertemps Bristol for a confidential chat about the role.
Claims Manager employer: Meriden Media
Join an award-winning firm in Bristol that prioritises employee wellbeing and professional growth, offering a competitive salary alongside a comprehensive benefits package. As a Claims Manager, you will lead a dynamic team, shaping the culture and performance of the claims function while enjoying a collaborative work environment that values inclusivity and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and claims industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your leadership style. We want you to showcase your ability to inspire and develop teams, so come ready with examples of your past successes!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience in managing claims and building relationships with insurers. We suggest rehearsing with a friend or in front of a mirror to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged. Let’s get you that Claims Manager role!
We think you need these skills to ace Claims Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership experience and technical claims expertise to show us you’re the right fit for the Claims Manager role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've driven performance and built relationships in previous roles, so we can see your potential impact on our team.
Showcase Your Achievements:Don’t just list your responsibilities; focus on your achievements! Use metrics where possible to demonstrate how you’ve improved processes or led successful projects. We love seeing tangible results!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Meriden Media
✨Know Your Claims Inside Out
Make sure you brush up on your technical claims knowledge, especially around professional indemnity and complex commercial lines. Be ready to discuss specific cases or scenarios where you've successfully managed claims, as this will showcase your expertise and experience.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach and how you've inspired and developed teams in the past. Think of examples where you've driven performance and engagement, as this role requires a collaborative and inclusive leadership style.
✨Demonstrate Client Relationship Skills
Be ready to discuss how you've built and maintained strong relationships with insurers and stakeholders. Share specific instances where your solutions-focused approach has led to successful outcomes, as this will highlight your ability to act as a senior point of contact.
✨Emphasise Continuous Improvement
Think about processes or procedures you've evaluated and enhanced in previous roles. Be prepared to discuss how you've identified emerging issues and implemented changes for operational excellence, as this aligns with the continuous improvement aspect of the job.
