E-Commerce Executive

The start date for this role is February 2026. This role is an on-site role based in Cheltenham. No agencies please.

Purpose of the Role

To support the E-commerce department in delivering an exceptional digital customer experience. To ensure the smooth running of day-to-day website operations, product launches, content updates, and user experience enhancements. This role is critical in managing upcoming e-commerce projects, maintaining high standards of site execution, and collaborating closely with design, marketing, and wholesale teams.

Key Responsibilities

• Website & Content Management

• Maintain and update homepage, navigation menus, banners, blogs, and collection pages.
• Upload products, images, and descriptions for new releases and campaigns.
• Manage tagging, filtering, and search optimisation to improve product discovery.
• Build new pages and blog templates in Shopify, ensuring metadata, SEO, and mobile optimisation.
• Regularly check and fix broken links, remove obsolete themes, and maintain site health.

• Set up, test, and schedule email campaigns, ensuring subject lines, previews, and links are accurate.
• Coordinate with marketing to ensure campaigns align with product launches and seasonal updates.

• List products for wholesale launches and ensure pre-order settings are correct.
• Support wholesale homepage updates and banners, liaising with graphics and wholesale teams.

• Monitor customer behaviour using Hotjar, session recordings, and heatmaps.
• Produce monthly UX reports on navigation, search, and homepage engagement.
• Review new pages against UX best practices, ensuring clarity, SEO optimisation, and strong calls-to-action.

• Work closely with Graphics, Marketing, and Wholesale to deliver consistent and visually strong e-commerce content.
• Contribute to continuous improvement by identifying site issues and recommending solutions.

Skills and Experience Required

• Hands-on experience with Shopify (or similar e-commerce platforms).
• Strong attention to detail with the ability to spot errors and inconsistencies.
• Knowledge of SEO principles, metadata, and content optimisation.
• Familiarity with UX tools such as Hotjar (heatmaps, session recordings, navigation reporting).
• Proficient in website content management, product uploads, and digital merchandising.
• Strong organisational and workload management skills, able to deliver to tight deadlines.
• Collaborative team player with the ability to build strong cross-functional relationships (e.g., with graphics/design).

Personal Attributes

• A great team player who builds strong relationships across multiple teams.
• Applies high standards which are aligned to a luxury aesthetic.
• A keen eye for design, layout, and brand consistency.
• Analytical and curious, with the ability to interpret UX data into actionable insights.
• Proactive, organised, and able to manage multiple projects independently.
• Creative problem solver, always seeking improvements in process and presentation.
• Builds strong relationships and can successfully work within and across teams.

What we offer

• £30,000 per annum salary
• Staff discount on Meri Meri products
• Access to the Calm app
• Your birthday off (because celebrations matter!)
• Pension after three months
• A supportive and joyful working environment

If you are interested in this role and will be available to start in February 2026, please send over your CV and cover letter to recruitment@merimeri.com with 'E-Commerce Executive' in the subject. Applications made directly on LinkedIn will not be considered.